I'm fairly sure TalkTalk have not yet moved me over to LLU. I didn't mention this, because this isn't the correct place to complain, but somewhere in the migration from freedom2surf, to tiscali to talktalk business, something has gone very wrong. While TalkTalk are currently providing me with broadband, there customer service team doesn't recognise me as a customer, and is insistent that I haven't been a customer since 2008. They aren't currently billing me either. Each time I call them, the situation gets more confusing ( and funny) and there doesn't seem to be anyone who can sort it out.

I'm hoping that migration to somewhere else for a while will sort out the problem as I currently can't see any other way. I'm also concerned that requesting a move to LLU requires a 12 month contract, and I have no knowledge that speed is going to get any better - after all, I'm clearly capable of getting much higher speeds than I currently am.

Are the talktalk member forums actually useful?

In reply to a post by SarahS:

I'm fairly sure TalkTalk have not yet moved me over to LLU. I didn't mention this, because this isn't the correct place to complain, but somewhere in the migration from freedom2surf, to tiscali to talktalk business, something has gone very wrong. While TalkTalk are currently providing me with broadband, there customer service team doesn't recognise me as a customer, and is insistent that I haven't been a customer since 2008. They aren't currently billing me either. Each time I call them, the situation gets more confusing ( and funny) and there doesn't seem to be anyone who can sort it out.

I'm hoping that migration to somewhere else for a while will sort out the problem as I currently can't see any other way. I'm also concerned that requesting a move to LLU requires a 12 month contract, and I have no knowledge that speed is going to get any better - after all, I'm clearly capable of getting much higher speeds than I currently am.

Are the talktalk member forums actually useful?

Since you are with TalkTalk business, then a sync of 8128/832 kbps means you are defintely on an ip-stream max premium service (ie upload is up to 832 kbps rather than the residential 448 kbps). Have you tried calling TalkTalk business on 0800 083 3003 or 0800 298 6725 to regrade you? I believe they use UK support staff over the phone. Alternatively send them a mnessage here:
https://www.mytalktalkbusiness.co.uk/support/

Officially the talktalk forums are only for residential customers, HOWEVER i know 1 or 2 mods on there and i may be able to pass your query onto them if you don't get anywhere using the proper channels. Let me know how you get on

Post the full result you get using the BT performance tester if you can get it to work.

......... http://www.speedtester.bt.com/ .........

We came in via a similar route, but they did manage to carry on billing us (I must make sure they have stopped now actually).

I had similar concerns about going over to their LLU hardware, my support and speeds were so attrocious I didn't dare do anything that would sign me up to a 12month contract.

Can't seem to get the BT speed test to work, but hopefully below is my latest thinkbroadband speed test, which is actually the highest speed I received in a year, so perhaps things are getting better.

Speed test

OK, I'm a little confused here. According to all the emails I keep receiving from TalkTalk Business, the most my line is capable of, even on LLU is 7Mbs. At least, that's what their web page speed checker says. While I'd expect better speeds from lower congestion on LLU, I'm surprised to hear about the possibility of getting 16Mbs. Could someone explain?

In reply to a post by SarahS:

Can't seem to get the BT speed test to work, but hopefully below is my latest thinkbroadband speed test, which is actually the highest speed I received in a year, so perhaps things are getting better.

Speed test

I just tried the BT performance tester and it took about four minutes to get a result for my ADSL Max connection.

I'm not 100% sure but I wonder if it works with a LLU connection?

In reply to a post by Apprentice:

I'm not 100% sure but I wonder if it works with a LLU connection?

It doesn't! BT speedtester is intended to find out your IP Profile which LLU doesn't have.

Thanks XRaySpeX for the confirmation

BT Broadband. Top of the class reliability and real world prices.