In reply to a post by RobertoS:

Full marks to you for getting onto Sky about it, and full marks to Sky for actually caring and getting it fixed!

Wa it hard going, or not too difficult?

The third attempt was a doddle! The email attempt was answered and closed by the standard email about checking your phone extensions and microfilter, the second attempt was by phone with an "our escalation support team will call you back in 24-72 hours" response. Gave up waiting after 6 days..