To get back on topic.

Personally I'd recommend Zen.

Really great technical support from enthusiastic people who really do everything they can to help.

No traffic shaping or port blocking.

You can purchase additional bandwidth when you need it and if you excced your allowance you are directed to the site to buy more if you want to so there is no possibility of unexpected additional usage charges.

They regularly upgrade their network.

I see it got sorted http://forums.thinkbroadband.com/bt/t/4012556-re-bt-...

In reply to a post by techguy:

To get back on topic.

Personally I'd recommend Zen.

Quite funny, in view of your experience.

In reply to a post by techguy:

To get back on topic.

Personally I'd recommend Zen.

Really great technical support from enthusiastic people who really do everything they can to help.

No traffic shaping or port blocking.

You can purchase additional bandwidth when you need it and if you excced your allowance you are directed to the site to buy more if you want to so there is no possibility of unexpected additional usage charges.

They regularly upgrade their network.

The last 4 lines apply to several of the smaller ISPs, who view their customers as people not income streams

Zen are one of the good ones, but I'd be reluctant to make a blanket recommendation for any ISP, they each have their own pros and cons to best suit what an individual requires from the service.

Hence the existence of this forum

Indeed after a month and an upgrade in the exchange (apparently - if you believe the excuse/reason given by BT).
Still; the point was to post a complaint about low BT speeds in the evening.
After all; that is all RJ requested (and how do we know the IDNet reported fault won't get fixed).

In reply to a post by BatBoy:

In reply to a post by techguy:

To get back on topic.

Personally I'd recommend Zen.

Quite funny, in view of your experience.

If you'd read the threads you'd see there was an issue with the PM system and one of my replies did not get back to the member of staff that was trying to carry out BT checks for me.

I made a bit of a harsh comment which I retract indicating that I thought the person may have got bored when I should have perhaps asked whether the PM had been received.

When I rang technical support and enquired about the socket replacement a fault was raised to get it replaced no questions asked.

As I've explained before when you've added little more than additional disk space requirements with your replies I'm very glad that BE does what you need but all I got when I tried O2 (which used the same infrastructure when I tried them which I verified from a trace route) after being a happy O2 mobile customer which I still am was a flappy line, no attempt to carry out any diagnostics before sending a BT engineer out and when I tried to claim on their money back guarantee after returning their equipment some call centre guy demanding I send in bank statements to someone he would only call 'Mark' after he kept insisting that they had sent the money but my bank confirmed nothing had been received.

So personally I wouldn't touch O2 ADSL or BE with a barge pole now but then again that is my personal experience. but I am always wary of ISPs.

I also had a bad experience at plusnet which was so bad in fact I bought myself out of the contract as they did not offer monthly terms then.

In reply to a post by billford:

In reply to a post by techguy:

To get back on topic.

Personally I'd recommend Zen.

Really great technical support from enthusiastic people who really do everything they can to help.

No traffic shaping or port blocking.

You can purchase additional bandwidth when you need it and if you excced your allowance you are directed to the site to buy more if you want to so there is no possibility of unexpected additional usage charges.

They regularly upgrade their network.

The last 4 lines apply to several of the smaller ISPs, who view their customers as people not income streams

Zen are one of the good ones, but I'd be reluctant to make a blanket recommendation for any ISP, they each have their own pros and cons to best suit what an individual requires from the service.

Hence the existence of this forum

Indeed Bill

Small and medium size ISPs tend to give a better service because they live or die by their reputation and those running them tend to be closer to the customers than the big ones.

That was O2

BE are not O2

Recommending an ISP regardless of your own experience puts you firmly in fanboi territory.

BE also currently appear to be having congestion issues, so god knows why they are still being recommended to people.