I think it's due to Bebox natually wore out,it shutdown automatically as well...
I am sure if I get a new BeBox I probably be ok but they just won't give me !!!

Would you please advise me why Virgin media is horrible ?
Speed poor/ununstable, modern unstable, customer service horrible ?
Please advise, thanks.

In reply to a post by Gob00st:

Thanks for the good suggestion, the test result is below.
I am not sure if the ADSL related speed below is ok or slow ?? probably okish?
But it seems it doesn't support WBC FTTC yet !!

It says that it does here:

Our test also indicates that your line currently supports a fibre technology with an estimated WBC FTTC Broadband where consumers have received downstream line speed of 31.6 Mbps and upstream line speed of 12.6 Mbps.

No caps any more, just traffic management on the top 2 packages

Which BeBox do you have?

If a 716G or 780WL, they will replace without question and you get to keep the old router

It's is also normally part of BE's standard troubleshooting procedures for line issues (which it looks as if you may have) to send a replacement BEBox even if you have the newer 585v7

Would suggest posting to the official BE forums as a start?

Are you wired or wireless?

Virgin varies greatly from area to area and if a gamer then jitter/latency is generally worse than the likes of Sky/Be

The modem - superhub, if you run it in its modem mode and use your own router is sufficient, but a lot of peoples problems are possibly linked to that device not being the best gateway

Customer Service - fairly standard from what I've seen people post, i.e. nothing special

On the VM 30Meg service, do read their FUP/AUP for the trigger levels at which they slow down upload and downloads.

I think it's probably 780WL. I was using wire. I have called at least 3 times over a year, never a replacement...

Raise a ticket asking for a replacement

If a 780WL, it WILL be replaced as it will not work when migrated onto the new BE network next year
http://beusergroup.co.uk/technotes/index.php?title=N...