Threadjacked

In reply to a post by azzercam:

i have just phoned the post office and they are able to set up a new telephone line (paying them the line rental) for free with also a £50 credit to the account (£25 in month 4 and the same in month 7) there is only a monthly contract so if you cancel before the 4th/7th month you dont recieve the credits. this would give me free eve and w/end calls, free calls to mobiles on weekends and all for 12.25 per month... if i was to go with this offer then would i have to wait for the line to be installed to order the broadband from vivacity and would it work with a post office phone line, or could i arrange for the broadband to commence on the day the line is installed and activated?

Possibly you can arrange it, possibly not. There is a method but not all phone providers know about it, and not all broadband suppliers can handle even if the phone provider can.

It is called a Simultaneous Provide, (SIM). You have to tell the line provider when you order that you want a Linked Order Number, (LORN), so that you can then order a simultaneous provide of the broadband.

When they order the line for you from Openreach they have to ask for one of these LORNs, which have a different format from a normal one. They should then tell you the order number.

If you have such an order number, then you give that to your chosen broadband supplier at the time you order from them. They then supply that to Openreach along with their order for the broadband for you.

Openreach recognise on each order that there should be a corresponding one for the other service, and when they are able to match them up they arrange to install both on the same day.

As I said, you might have trouble finding suppliers who are able to use this system - many can't/don't. Even when it is used, things can go wrong. Different Openreach engineers will be involved for the two services, and if one is held up or diverted to an emergency on the arranged day, ....

In reply to a post by pspr33:

Threadjacked

Dunno why he did that - he already had a thread of his own and he's already signed up to TalkTalk.

In reply to a post by pspr33:

Threadjacked

True .

Have a look at the top two on this vivaciti page. Based on Be Wholesale.

i am sorry but i didnt mean to threadjack but the info i have asked for will also be useful to the OP, and yes as i mentioned above i have signed up to talktalk already but as i said above i have been reading all the reviews and forums and they seem to be as bad as people say. i have not had it installed yet so i can still cancel my order and i was trying to find the best alternative.

In reply to a post by azzercam:

i am sorry but i didnt mean to threadjack but the info i have asked for will also be useful to the OP, and yes as i mentioned above i have signed up to talktalk already but as i said above i have been reading all the reviews and forums and they seem to be as bad as people say. i have not had it installed yet so i can still cancel my order and i was trying to find the best alternative.

A word of advise if you are thinking choosing tt was a mistake and are debating canceling it before they connect you, then don't leave doing that too long, as once bt openreach have been given the order sometimes it cannot be stopped, so you could end up with both no phone or bb until the line is back to bt wholesale again ,

The op wanted a service suitable for online gaming and a throttled, shaped ,and also wanted a decent level of support(uk based if possible) so IMO a be wholesale service best fits that bill,and the resold lite or unlimited products are not outside the op's budget , they have gone with the P.O for the line install and presumably line rental &calls,
but they could if they so they wished , in the future make further savings on those charges, by switching telephony providers for line rent and/or calls

hi thank you for the advice, in the talktalk welcome pack that they sent me through it says i can cancel the order up to 24 hours before the install date. so does what your saying mean that if i cancel with talktalk i may not be able to get another line installed?

In reply to a post by azzercam:

hi thank you for the advice, in the talktalk welcome pack that they sent me through it says i can cancel the order up to 24 hours before the install date. so does what your saying mean that if i cancel with talktalk i may not be able to get another line installed?

Having a line Fully unbundled talktalk or sky, will not stop you getting other lines installed as well as the current one, but once the line has been connected to tt, then as long as this is the case no other ISP would be able to provide you with BB on that line as it is no longer treated as an active bt line, you would first have to get the line back on to the bt wholesale system AKA a return to donor order, then once the bt database has been updated you can then order a adsl service from another isp, , there is no MAC code requirements for joining or leaving these two isp's worst senario is that the line ends up in limbo not connected to any provider , so if your having second thoughts don't delay

So as long as icancel before its installed i can get post office to install a line then get bb from vivacity?

In reply to a post by azzercam:

So as long as icancel before its installed i can get post office to install a line then get bb from vivacity?

As long as the cancellation goes through without any hiccups, yes otherwise the line would have to be transfered over to bt, or get a bt line installed by any of the many providers that do new line installs
But as already covered once the line is installed you will have to wait for the bt database to catch up and list your number/line before the ISP is able to place an order to bt openreach to provision the DSL service on the line,