Have you had a browse of the Orange forum?

A quick look Roberto, yes. I did not notice before that they have now moved from LLU back to BT?

Goodness, think you know what option to move to and then..

In reply to a post by BGD:

I am an Orange mobile customer at present, though I may move onto 'pay as you go' (i.e. little use) soon.

Be careful with how little, you can't just keep it dormant to qualify for the discount. You need to top up or make a call on your PAYG phone at least every 6 months, and also top up at least £10 every 15 months.

The congestion issue from Orange might be more problematic. That is the reason I am leaving Virgin, my provider. I understood from earlier in this thread that Orange have a fair service level at my exchange, meaning these issues should not appear. Do you believe I should realistically expect to have slow down issues?

I'm not sure I can find any post which says this. In any case, the congestion is not at the exchange level. A thing called a TAP3 Speedtest reveals the issue is due to the Orange leg of the network. I have access to a BT Broadband line and an Orange line to the same property which also confirms the issue lies with Orange. Im posting from the Orange connection right now : ). Your mileage can still vary with region however and I doubt it will be anywhere near as bad as your Virgin service, if you want to chance it : ) It's certainly a great price all-in for Orange customers.

Yes, it is a BT Wholesale White label service like the Post Office, and like Vodafone are about to cease to be.

So rather than being a normal ISP they just hand the whole malarkey over to BTW and say "Please keep these people happy". I have a feeling even the help lines are BTW but could be wrong. Just the sales are their own.

In reply to a post by vimto_girl:

Catches with Orange include moderate but sizeable peak time congestion in evenings

Where? Evidence? I have none!

In reply to a post by vimto_girl:

reveals the issue is due to the Orange leg of the network.

Orange don't have any legs of the Network! It is all run by BT Wholesale White Label.

In reply to a post by XRaySpeX:

Orange don't have any legs of the Network! It is all run by BT Wholesale White Label.

It doesn't matter who's running it - Orange spec the capacity, Orange pay for the service, and it is dedicated bandwidth for Orange customers - this is what I call an Orange leg of the network.

White Label services are not identical, and are not all the same as BT Retail.

You may have no evidence of peak time congestion on the Orange legs, but I have very solid evidence.

Thanks Roberto & XraySpex. So is there any reason to think it will be a certain level of service, speed wise? I would hate to leave Virgin getting poor levels and go to orange/BT for the same.

On my exchange is one provider likely to be faster than another within a similar monthly rate (give or take).

Edited by deleted (Fri 03-Feb-12 15:28:08)

Here's what I'm looking at.

£22.75 Orange Unlimited Broadband, anytime calls, (add £5 GBP if not a mobile customer)
£35 BT Unlimited broadband and evening/weekend calls.
£36pm SKY Unlimited as below without TV
£41pm Sky Unlimited with TV and eve/wknd calls.


Just need to make sure the BB actually moves, not crawls.

Edited by deleted (Fri 03-Feb-12 15:37:39)

Thought Sky Unlimited with eve/wknd calls was only £19.75 (£12.25 for 6 months)?