The location of the IP address will be down to where the ISP has it registered at, they are not normally individually registered to your home address.

In reply to a post by RobertoS:

Hmmm !

That site wants me to download an exe just to see your screen dump. (After waiting umpteen seconds). No thanks .

How about imageshack? That's popular.

Or you could go (on a Windows computer) to Start >> Accessories >> Command Prompt
then in the new window type tracert xxxxxx
where xxxxx is the target, then press Return.

When it is done, hold CTRL and press A. The contents will change colour. Press Return.

The contents of that box are now in your Windows clipboard and you can paste it into your post here.

Does this work/

http://imageshack.us/photo/my-images/13/74b0a1ffb75d...

In reply to a post by MrSaffron:

The location of the IP address will be down to where the ISP has it registered at, they are not normally individually registered to your home address.

Any idea what the problem is if you say that is good then?

http://www.speedtest.net/result/1884937962.png

Thats a speedtest I did just now, really don't know what the problem is, the same speed roughly as before but something stops me from watching videos/playing games during the day/afternoon and after 11pm I can do all of that fine....

Try picking one of the london speedtest.net services, in terms of the internet that may be closer to you, depending on where the main Griffin network is located

If you can open a DOS command prompt window (CMD) then try

ping www.thinkbroadband.com

and tell us the results

In reply to a post by MrSaffron:

Try picking one of the london speedtest.net services, in terms of the internet that may be closer to you, depending on where the main Griffin network is located

If you can open a DOS command prompt window (CMD) then try

ping www.thinkbroadband.com

and tell us the results

Pinging www.thinkbroadband.com [80.249.99.130] with 32 bytes of data:
Reply from 80.249.99.130: bytes=32 time=49ms TTL=57
Reply from 80.249.99.130: bytes=32 time=48ms TTL=57
Reply from 80.249.99.130: bytes=32 time=45ms TTL=57
Reply from 80.249.99.130: bytes=32 time=45ms TTL=57

Ping statistics for 80.249.99.130:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 45ms, Maximum = 49ms, Average = 46ms


And what do you mean by using the London service, the default server is down in london?

Thanks

That's better .

But as Andrew says, I can now see it stops when you hit your ISP. But it does fo me as well!

I don't like those two high ones in it though. But I'm not quite sure it's relevant, as the cause seems to be possibly within thinkbroadband.

Tracerts done the way I suggested - but I got it wrong , see later, (using the Command Line Window) to one of your games sites, or one you download from, to see where the holdup is, would make more sense to me.

Like:-

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Bob>tracert www.jolt.co.uk

Tracing route to jolt.co.uk [75.101.152.37]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.11.1
  2    16 ms    16 ms    16 ms  lo0-central4.ptn-ag04.plus.net [195.166.130.82]
  3   130 ms    18 ms    14 ms  gi2-23-442.ptn-gw02.plus.net [84.93.253.75]
  4    14 ms    15 ms    14 ms  po4.ptn-gw01.plus.net [212.159.1.138]
  5    14 ms    14 ms    14 ms  t2a1-ge2-0-0.uk-lon1.eu.bt.net [166.49.211.45]
  6    15 ms    14 ms    14 ms  t2c2-ge2-0-0.uk-lon1.eu.bt.net [166.49.135.44]
  7    16 ms    14 ms    14 ms  t2c1-p4-0.uk-eal.eu.bt.net [166.49.208.109]
  8    97 ms    97 ms    96 ms  t2c1-p4-0-0.us-ash.eu.bt.net [166.49.164.225]
  9    96 ms    98 ms    96 ms  t2c2-ge7-0-0.us-ash.eu.bt.net [166.49.237.106]
 10    96 ms    96 ms    96 ms  166-49-169-14.eu.bt.net [166.49.169.14]
 11    98 ms    97 ms    97 ms  205.251.245.3
 12    90 ms    88 ms    89 ms  205.251.245.47
 13    91 ms    90 ms    89 ms  216.182.224.203
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Bob>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

  1     1 ms     1 ms    <1 ms  192.168.11.1
  2    15 ms    15 ms    22 ms  lo0-central4.ptn-ag04.plus.net [195.166.130.82]
  3    15 ms    15 ms    14 ms  gi2-23-442.ptn-gw02.plus.net [84.93.253.75]
  4    14 ms    14 ms    14 ms  po4.ptn-gw01.plus.net [212.159.1.138]
  5    14 ms    17 ms    14 ms  ae3.ptw-cr01.plus.net [195.166.129.32]
  6    14 ms    14 ms    14 ms  kingston-gw.thdo.bbc.co.uk [212.58.239.6]
  7     *        *        *     Request timed out.
  8    14 ms    19 ms    15 ms  ae1.er01.rbsov.bbc.co.uk [132.185.254.46]
  9    15 ms    14 ms    14 ms  132.185.255.134
 10    15 ms    15 ms    14 ms  212.58.241.131

Trace complete.

C:\Users\Bob>ping bbc.co.uk

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=15ms TTL=245
Reply from 212.58.241.131: bytes=32 time=14ms TTL=245
Reply from 212.58.241.131: bytes=32 time=15ms TTL=245
Reply from 212.58.241.131: bytes=32 time=14ms TTL=245

Ping statistics for 212.58.241.131:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 14ms, Maximum = 15ms, Average = 14ms

In the first one the holdup seems to be step 8. The "timed out" ones usually mean the router there does not respond to pings. The second one looks fine, as confirmed by the simple ping.

What I got wrong as, once you have the results there, it is right-click in the command window, then Select All, then press Return.

tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.246.92]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 46 ms 46 ms 46 ms lo-ctx-vsp-xln.edge01.lon3.uk.as20500.net [79.12
1.250.251]
3 46 ms 46 ms 46 ms ae0-dot-3011.core01.lon5.as20500.net [109.204.1.
34]
4 47 ms 46 ms 52 ms rt-lonap-b.thdo.bbc.co.uk [193.203.5.91]
5 * * * Request timed out.
6 48 ms 47 ms 48 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
7 48 ms 48 ms 48 ms 132.185.255.165
8 48 ms 48 ms 49 ms bbc-vip013.cwwtf.bbc.co.uk [212.58.246.92]

Trace complete.



ping www.bbc.co.uk

Pinging www.bbc.net.uk [212.58.246.92] with 32 bytes of data:
Reply from 212.58.246.92: bytes=32 time=47ms TTL=56
Reply from 212.58.246.92: bytes=32 time=47ms TTL=56
Reply from 212.58.246.92: bytes=32 time=47ms TTL=56
Reply from 212.58.246.92: bytes=32 time=47ms TTL=56

Ping statistics for 212.58.246.92:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 47ms, Maximum = 47ms, Average = 47ms



This what you wanted me to do?

it picked one in Preston

at about 240 km/ms or 146 miles per ms distance shouldn't have a big impact, but the number of bits of kit it passes through may mount up.

that's the one - sub 100 ms pings shouldn't get in the way of streaming applications or web browsing.

This what you wanted me to do?

Sort of . I was just giving examples.

But a BBC one done just before or after one to a site you are having trouble with, at the time you are having trouble, is what we really need. Then we will see whether is bad within your ISP's system, or between them and the game server. The BBC is always pretty consistent, so we have a base figure for your connection.