As PlusNet wows to match anyone's internet deals,

Not quite, we'll price match any standalone broadband offer with our Value product.

In reply to a post by RobertoS:

...... Almost totally irrelevant.

Almost being the key word here. I get continually spammed by PlusNet on a very private email account even though I have never had anything whatsoever to do with them. Hopefully, this, among other things, has been resolved via the intervention of the office of the CEO of BT.

Perhaps I should have qualified my statement with regard to service but from my experience, PlusNet are merely "BT Sheffield" and if the OP has an aversion to BT, he should be aware of this.

Which is not a lot to match.

The reason I have a problem with BT is that a couple of years ago I had line rental from them (and used Vivaciti as my ISP) and they renewed a 12 month contract without my permission. I wrestled with them for a while, started threatning to report them to ofcom and they eventually agreed to 'let me go'. Just all seemed very underhanded to me.

I think I might have other options now anyway.

I think you will find the contract auto-renewal has been outlawed now.

In reply to a post by Anonymous:

they renewed a 12 month contract without my permission.

Then you were on an auto-renewable contract and you failed to read the conditions and letters. You did give them permission by your inactivity.

Such contracts are now banned, but weren't then.

In reply to a post by Anonymous:

they renewed a 12 month contract without my permission.

Then you were on an auto-renewable contract and you failed to read the conditions and letters. You did give them permission by your inactivity.

Such contracts are now banned, but weren't then.


Even so, it's still underhanded. I never recieved any letters near the end of my contract about it auto-renewing.

The threats about reporting them to ofcom weirdly worked. All good in the end.