I emailed you guys earlier about the new packages but got no reply or else it's gone in the spam folder.

Edited by deleted (Thu 03-May-12 20:22:07)

Could you possibly edit that address out of your post otherwise spam bots will pick it up

If you give me the ticket number, I'll have a look but we've been really busy today following the email that went out today with the new package info.

Matt

Right. You see that 15dB noise margin? I'm not sure which wholesale service you are connected to by Xilo, but that noise margin would typically be 6dB or 9dB. Each 3dB rise costs you at least 500kbps, possibly more. The 50dB attenuation would in most cases give over 5000kbps connection speed at 6dB.

On the other hand, at 15dB I wouldn't expect you to be getting 3936kbps.

Other oddities there are the 14.5dB upstream attenuation, as that is usually around half the downstream, and 800kbps upstream is strange.

The high noise margin points to severe instability at some time in the past. Do your remember anything? Have a browse through my Troubleshooting section, (excluding Router acting oddly and Odd speed test results), and see if anything there rings a bell.

My connection has always been pretty stable, the only time it can drop connection is with heavy wind/rain and then resyncs at like 2000 and I gotta reconnect to get it back to 3900ish. I used to get around 5000+ when I first got MaxDSL but fail to get over 4000 these days. I'm using master socket, tried different filters but been the same. I'm 2 miles from exchange.

Resetting the SNR has done this:

ADSL Link Downstream Upstream
Connection Speed 5312 kbps 800 kbps
Line Attenuation 51 db 14.5 db
Noise Margin 3 db 6 db

But how long will that last.. noise is low. :/

3db is fine provided the setup is also fine. Otherwise there are problems

Also if your SNR target is 6db and it's dropping to 3db that would indicate a problem.

Well guys nearly 7 days gone and it's back to 4000 sync again.

Edited by deleted (Thu 10-May-12 15:35:16)

& the NM has gone to what?

ADSL Link Downstream Upstream
Connection Speed 4000 kbps 800 kbps
Line Attenuation 50 db 14.5 db
Noise Margin 11 db 6 db

That figures!

In reference to www.kitz.co.uk/adsl/max_speed_calc.php:

Each 3dB of SNR is worth anywhere between 400 to 1200kbps of speed depending upon your bit loading.