Why are you so against Murphx?

I believe Uno Broadband (XILO) still use them and my connection is as solid and reliable as always.

What exchange are you on?

EDIT: Just seen ADSL Max is the best you can get. Have you checked recently since TalkTalk have just unbundled my exchange which has only just shown up as LLU enabled on SamKnows.

You could look at XILO's Office 40GB package. The lower allowance is made up by the fact that peak times are from 8AM - 8PM meaning anything in the evening from 8PM onwards is actually unlimited.

Edited by Toonshorty (Thu 30-Aug-12 09:01:58)

As i've stated earlier in the thread, my current provider are with Murphx and I want to move away from them for that reason.

So far my options seem to be Xilo or Vivaciti

Vivaciti still use entanet for these packages.

In reply to a post by lockewiggin:

As i've stated earlier in the thread, my current provider are with Murphx and I want to move away from them for that reason.

So far my options seem to be Xilo or Vivaciti

Are you wanting to move away from Murphx due to poor service?

That'll be down to ADSL24 rather than Murphx themselves.

Xilo are Murphx resellers however the service is flawless for almost everyone.

Hi,

Found this thread, and therefore this forum because I am having exactly the same problems as discussed here. Have been with ADSL24 for years and until I switched to the Murphx network, everything was brilliant. I came from AOL because their operatives in India could not understand what Interleaving was and their tech team took 3 months to even work out how to switch it off. (Which they never did!)

ADSL switched interleaving off within 24 hours when I asked them and I got great service and trouble-free connection. However, I switched to the Murphx last December and due to some fault I was without any internet for over a month. Once I got it back, the speed was appalling, bandwidth wont let me stream BBC iplayer and my ms in game often jumps to over 10k. All in all it is incredibly unreliable - I never know when I will be able to game, or to stream anything.

They told me at first it was a problem my end and after replacing all the leads etc they said I needed a new Modem (despite the fact that my modem was under a year old) So, I bought a new modem and still no improvement. In April they told me there was a problem with their end and since then the date for upgrading their equipment has been pushed back and back. Eventually they completed some work a month ago, only to report they needed to do more work. This was completed last week and when no improvement was seen from my point of view again, I have spent the last few days doing speed tests, pathpings and tracerts as they claimed again it was my problem. On the point where they suggested I needed a new modem... I sort of lost the plot! Today ADSL24 tell me that Murphx (Daisy) have admitted they still have latency issues but havent given ADSL24 any indication yet of what they intend to do, or indeed when. So I am now coming to almost a year of total disruption.

My speed tests show I get about 0.47 to 0.78 upload (Speedtest.net) and that this is worse than 79% of the population. I know I cannot expect super fast as I am out in the middle of nowhere and cable will probably not get to me for another 50 years

But, my question is - what did the original poster decide to move to - and given all this hasstle should I just give up with ADSL24 or wait it out? I looked up Daisy today and see they are struggling with losses, so I wonder if they can even afford to put this right. What was great about the deal I had is that there are no limits on useage. I'd want something similar. I just want the best internet connection I can get given my location.
Thanks!
Ellz

Edited by deleted (Thu 29-Nov-12 20:23:19)

Welcome to these forums Ellz .

To help you we could do with a few more bits of information.

First, to see what is available to you, which from what you've said could be "not much", please could you post the link to what samknows says about your exchange, and could you also copy and paste, (omitting your phone number), what this checker says about your line?

Which package are you on with ADSL24 and how much is it per month? Would it be fine if the performance was back to what it used to be, or do you need something different, for example a bigger allowance? What about price!

Last one . Your router stats would be very useful as well. See here for help finding them.

Thanks for the welcome

Link to Samknows: http://www.samknows.com/broadband/exchange/LSFARN

Copy and paste re the checker:

Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 1Mbps. However due to the length of your line the 1Mbps service may require an engineer visit who will, where possible, supply the broadband service.

Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 2.5Mbps; typically the line speed would range between 1.5Mbps and 5Mbps.

Our test also indicates that your line should be able to have an ADSL2+ broadband service that provides a fixed line speed up to 1Mbps. However due to the length of your line the 1Mbps service may require an engineer visit who will, where possible, supply the broadband service.

Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 3.5Mbps; typically the line speed would range between 2Mbps and 6Mbps.

The actual stable line speed supportable will be determined during the first 10 days of use. This speed may change over time, to ensure line stability is maintained.

If you decide to place an order, a further test will be performed to confirm if your line is suitable for the service you wish to purchase.

Thank you for your interest.

Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.

Note: If you already have a Broadband service enabled on this line and you want to switch service providers, you will need to contact both your current provider and your new provider to get your service changed over new and existing service provider to have this service transferred.

Also provision of some services may not be allowed due to product withdrawal, please contact your service provider for further details.

I am on Premium LLU with ADSL24 via Murphx

I don't mind paying more than I do now. (18.99) Like everyone, I suspect, I want the best that I can get given my exchange. I stream a lot, so I need decent bandwidth for that. I also game a lot and the current connection I have has actually makes it frequently impossible to do so. So I need whatever gives me good ms in-game. (Note the UN-techy description there!! Sorry - but have no idea what drives the ms )

Router: I have Netgear DGND 3300v2

It didnt appear on the list from your link, but when I clicked through it came up with these statistics:

http://192.168.0.1/setup.cgi?next_file=stattbl.htm

Think that was everything!

Ellz

Nearly everything .

I think I am right in saying your are connected to the Daisy backhaul through an O2 Wholesale DSLAM (used to be Be Wholesale but it was recently re-branded).

So one obvious option is to look at the O2 and Be packages and go direct. You have O2/Be, Sky and TalkTalk all available.

On O2, (you don't have to take their phone package, they just guide you that way), you can have a monthly contract rather than minimum 12 months for an up-front payment of £30.63.

But !

They are rolling out a new network at the moment, and this current thread isn't encouraging.

The problem is that I think most of the resellers are using Daisy, though I have a feeling at least one isn't. I'll look into that a bit more on Friday, but it could be late'ish.

From the BT Wholesale report you pasted I would expect nearer the 6Mbps connection speed than the 3.5 or 2 in the same paragraph. Your stats would tell us exactly what you are getting, and what you should be getting. Unfortunately you posted the GUI link, which of course doesn't give us your figures as it just feeds the data back to you on your LAN. The main figures (both down and up) we need are the sync speeds, (often called Connection speed or Badnwidth), attenuations and noise margins, (often called SNR or SNRM).

That link you gave us is definitely the right track . You may need to copy/paste, or type the numbers (carefully!) or take a screenshot and upload it then give us a link to the upload.

Before you went onto this ADSL24 Premium LLU,were you having problems with a non-LLU package? What I'm getting at is are you ruling out non-LLU because of past experience? Non-LLU ADSL2+ has improved quite a bit, or maybe wasn't even available on your exchange before.

Doh! Should really check the links I posted before I...posted

Sorry about that, these are the figures:

Connection Speed : Downstream 8674 kbps
Connection Speed: Upstream 1248 kbps

Line Attenuation : Downstream 44.0 db
Line Attenuation : Upstream 21.4 db

Noise Margin : Downstream 6.3 db
Noise Margin: Upstream 7.1 db

As you probably gathered, I'm not terribly 'with it' on the techy side, tho I do pick things up fairly quickly! Should I test this later when the network is busier as well? My issues are intermittent and seem particularly bad in the early-mid evenings. Well that is when I notice a massive ms change in-game anyhow. I don't know if these statistics show that ?

I took a look at the other thread you linked to...and OMG, a speed test showing download speed of 16 mbps was posted! I'd be dancing round my house if I got anywhere near that! As I said, my speed tests show around 0.4 mbps ;p After just typing that, I decided to check - and got this:

http://www.speedtest.net/result/2341342897.png

I have never seen it so high to be honest, perhaps the time of day - usually it is more like this:

http://www.speedtest.net/result/2338341932.png

I don't really understand how the speed test figures relate to the router numbers I've given here.


Anyhow - to answer the other question:
Previously I was with ADSL 24 on their adsl+2 package. It was fine, but more expensive and with limits. This is what ADSL24 told me:

Checking line availability with that particular supplier (for the Premium LLU) they advise that the speed of the service you might achieve is:
3.9 Mb downstream
0.9 Mb upstream

Not a great deal of improvement on what you presently have, basically. Even the fact that this is ADSL2+ is not getting much better; the benefits of the additional frequencies on ADSL2+ do drop off on longer lines.

The advantage it might have is the download/upload is unlimited - there is no upper limit in the amount that can be downloaded.
-----------------------------------------------------------------------------------------------------------------------------
So after some discussion with them, telling me that it would be unlimited with better connection for less money - I switched and then immediately started having issues. I did ask to go back at one point and they told me that BT would consider this a new installation and charge for activatiion. Then they also said this:

--------------------------------------------------------------------------------------------------------------------------------

There's not an unlimited service to which we can migrate you; all other services at that exchange have a monthly quota of usage, be this the Home 5 to Office 90 services on BT's systems (with 5 to 90 gigs of monthly peak time usage) or the Compete LLU 50 (with 50 gigs usage at peak times that also incorporates line rental charges).

Neither of these services offer quite the value to service that you'd usually expect from this service; the fact that this is under performing to the level it is at present is unusual. Hopefully we'll have a better idea of what's going on here shortly.

Regards,
Paul
ADSL24.co.uk

I don't really mind, as I said, paying more - so perhaps this would be a better option, although if the current LLU is giving me so many issues, I don't see how 'Complete' will be any better - but it may be that I just don't understand the difference.

ADSL+2 - I could ask them to move me back to this and just live with the limits I guess.

The line stats (attenuation etc) look good, seeing what they are like once the sun has set is a good idea. The network being busy should not affect these numbers, but noise from everyones heating pumps etc can.

It looks like this is a throughput/backhaul issue, and switching providers can fix this if you go to one that has different backhaul. Providing unlimited is not easy or cheap, so if you speeds are ok around 3 to 4am then a good bet its unlimited at a low enough price that it is congested.

The ISP may have other more expensive options using a different way out of the exchange, very much a try it and see affair, unless you can find another customer in exactly the same situation on your exchange who has moved and says it is a lot better.