He would almost certainly have been talking about the connection speed, not the throughput. The throughput is always below the connection speed, even on a perfect setup.

He would also have been testing in the ideal setup at your place, which is what we want to get you to with everything working.

ok i've taken some pics

here is the master socket
pic1
pic 2
pic 3

here is the telephone extention socket
pic 1
pic 2


here is the data extention kit that bt installed for the fibre
pic 1


I hope this helps - btw no call from ADSL24 again to say when my engineer will be coming..... what a surprise!!

I tried that one thanks - I get the same speeds

The wiring looks ok to me.... What modem do you have? Echolife HG612?

In reply to a post by jimmyn:

pic 2

here is the telephone extention socket
pic 2

Whoever installed the extension has used burglar alarm cable instead of telephone cable.
This is very likely to contribute to a poor speed.

If you leave the lower part of the NTE5 unplugged (so the extension is disconnected) and power cycle the modem to force a re-sync, is there any improvement?

In reply to a post by jimmyn:

I hope this helps - btw no call from ADSL24 again to say when my engineer will be coming..... what a surprise!!

It's not an ADSL24 engineer, but a BT one. Yes, ADSL24 should have phoned you back when promised, but a no-show isn't their fault - indeed, you'd have had the very same guy installing whether you'd gone with ADSL24 or Sky, since they all use the same BT Openreach team.

Yes its the echolife hg612

you have to book a BT engineer via ADSL24 - hence why I'm waiting for ADSL24 to call me back with the appointment date and time

That's lucky - you can load hacked firmware and see the line stats on that.

In reply to a post by panda:

Whoever installed the extension has used burglar alarm cable instead of telephone cable.
This is very likely to contribute to a poor speed.

If you leave the lower part of the NTE5 unplugged (so the extension is disconnected) and power cycle the modem to force a re-sync, is there any improvement?

Good idea