That is disconcerting. When you say 'loss of connection' do you mean loss of sync between the modem/router and the DSLAM

The AAISP log shows a pink balloon with legend "Loss of service,probable loss of synch" and vertical purple bar with info below :-

"Yesterday 11:25:46 Yesterday 11:26:12 BT Test xDSL Status Check:Pass Standalone sub test passed successfully.Pass DSL Status Check Successful Circuit In Sync
BRAS=2484Kb/s FTR=2278Kb/s MSR=2848Kb/s ServOpt= I/L=A
Up Sync=640Kb/s LoopLoss=34dB SNR=10.2dB ErrSec=0 HECErr=0 Cells=672
Down Sync=2848Kb/s LoopLoss=55dB SNR=15.5dB ErrSec=2 HECErr=N/A Cells=672 auto@a
Yesterday 11:25:46 Tx rate (adjusted) 2475774 to 2503998 -Auto-
Yesterday 11:24:59 Yesterday 11:25:21 BT Test xDSL Status Check:Pass Standalone sub test passed successfully.Pass DSL Status Check Successful Circuit Out of Sync
Up ErrSec=0 HECErr=0 Cells=659
Down ErrSec=2 HECErr=N/A Cells=659"

Which does not mean a lot to me !

In the past such an interruption was enough to change download speed...sometimes for the better.

Edited by deleted (Tue 27-Nov-12 23:05:44)

Loss of service, probable loss of synch.

So nobody actually knows, it is speculation on A&A's part!

I can happily read all of their report but making a sensible interpretation thereof requires knowledge of what that type of report is designed to convey.

If you still experience problems, give A&A the full details and let them chase Openreach on your behalf. After all you are paying a significant price for their (A&A) services, so ensure you get value for the payments you are making.

Thanks for the reply so early in the morning!

I'm so pleased to have a +2Mbps connection that I've not followed up the loss of sync incidents.

Googling for information shows this is a long running problem and not just in the UK.
This thread seems to confirm your previous idea re. HR joints
http://community.bt.com/t5/BB-Speed-Connection-Issue...

If the problem continues I will raise the issue with A&A.

Excellent.

Please update this thread if/when you have any further information.