LOL.
Nope. Just that when I change ISP I do look into things carefully, as you are doing.
Four years ago I wouldn't have touched them with a barge-pole as both the traffic management and support appeared to be dreadful. They seem to have turned all that round, especially over the last couple of years. Particularly noticeable is the excellent support from the reps here and on the Community Forums, when first line support has failed to sort out a slightly complex issue.
Difficulties with first-line do crop up. With well over half a million customers and at budget prices, that isn't surprising - though for routine queries they seem as good as any smaller niche ISP and better than the bigger boys who tend to have script monkeys, often overseas and sometimes unintelligible.
When I went from an O2 LLU ADSL2+ connection to fibre, I chose safety, at a premium price, with IDNet. That contract ran out after 12 months, (February 2012), and I didn't like the very high prices for not much apparent benefit to me. By then Plusnet had FTTC products, and in the end I sort of tossed up between them and BT Infinity.
A single phone call to sales at both, asking for more information, was rather conclusive!
I feel I made the right choice, as the wheels seem to be coming off Infinity, which was still getting high praise a year ago.
Mid-contract with Plusnet I upgraded from my £16.49pm product to the £19.99 one, just for the sake of a small, unnecessary, speed increase. Just for the heck of it. Connection speeds in my sig. That didn't increase the contract length.
Then in December the new Unlimited one at the same price came along, so mid-January, 11 months into my 18-month term, I upgraded. That meant restarting the 18 months and I was not in the least bothered.
The ISPs I have had in recent years:
- Prodigynet. Excellent for a while, and recommendable, then went downhill fairly rapidly, so I left. A year later they went bust.
- Newnet. The service itself really good. Support nice and pleasant, but toothless and useless when BT Wholesale were intractable over a problem I had. Highly recommendable for the broadband, medium for CS. Now absorbed into a bigger group and I wouldn't recommend them any more.
- O2 LLU. Went to them after initial reservations about LLU, when I started to exceed my allowance on O2 and the next step up was more than I wanted to pay. Superb service and support. I recommended them strongly for a long time, leaving for FTTC and to get rid of a long-standing phone line problem. (A problem between the cabinet and the exchange that FTTC bypasses). Their next product lineup had much less going for it, with lots of throttling and usage caps. Slightly better now but not a place I would recommend any longer.
- IDNet. See above.
Happier

?
And Xilo - I haven't a bad word to say about them, unlike some other ISPs. Just not what I would choose.
My broadband basic info/help site - www.robertos.me.uk |
Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. -
BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.