In reply to a post by jeff1106uk:

Openreach sub contractor ....

Says it all . Complete cowboys. The trouble is, sorting it out once this sort of thing happens is a nightmare.

According to Plusnet line faults they were coming Thursday, didn't come checked online and it said Friday morning and again no engineer

Phoned Plusnet again and Openreach now said it would be done next Tuesday, no sooner got off the mobile and an Openreach engineer was at the door!, took about an hour to find the second cabinet (not on his map) and sort it out.

Runs his test and says there's an internal loop problem with the existing extension (other guy tested it and said it was fine) but offered to run new one for free, so I asked if it would be easier to run it around the outside of the house instead, he agreed and after some negotiation he also agreed to wire it as a master socket (so original socket at front of house isn't connected). I now have a working phone line with a nice new master socket 4" from the router

Just have to wait and see what they manage with the broadband connection, according to neighbours (not technical) speeds are from 3 to 6mb but we are in a dip (??) We are approx: 900 - 1000m from the exchange but I have no line stats yet, previous house was just over 2000m and I got 8mb on there no problem.

Will the fact it's underground wiring and we're through 2 cabinets make any difference to the speed or is it just pot luck?. I'm currently using a free Fon connection from a neighbour but that's just hitting 3.5mb but I don't know if Fon is speed limited.

Gawd .

With such chaos in the communication between Openreach and Plusnet, (and other ISPs), it's really bad for users such as you. But imagine being ISP/Plusnet support and getting blamed for things like this.

We get several a week on the Plusnet forum. All seemingly Openreach .

Looks like another Openreach problem, apparently the job wasn't closed when they sorted the line out last week so Plusnet were unable to place the order for broadband and the request to have my number be withheld was rejected as my number wasn't listed as active.

Hopefully it'll now be sorted and I can get proper internet access.

Given that there's a fair chance these days of living well past 80, you should get connected in time to enjoy it.

Hopefully

Just been given an activation date of the 19th so 2 months from placing the original order!.

Finally!! got connected yesterday tea time

ADSL Link Downstream Upstream
Connection Speed 9839 kbps 443 kbps
Line Attenuation 41.5 db 24.3 db
Noise Margin 3.5 db 23.9 db

Phew!

Now you should ask for the upstream speed to be uncapped.

Keep an eye on the downstream noise margin. It almost looks as though the default is now 3dB not 6dB, but if it is I think the connection speed is a little low.

Maybe some time check for a ring wire in the master?

Will do

SNr is heading back up towards 6db this morning, router has stayed synced at the the same speed with no drop outs.

I don't think they'll uncap the upload yet as I have to wait for the line training period to pass (didn't think that still applied on 21cn?)

Connection is straight into a new single master socket with no ring or extension wiring using an ADSL Nation filtered face plate.

I assume as I'm synced above 8128 I'm ADSL2+? how can I check?

Current line stats are,

ADSL Link Downstream Upstream
Connection Speed 9887 kbps 443 kbps
Line Attenuation 41.0 db 24.2 db
Noise Margin 6.4 db 24.5 db

Just put my stats into http://www2.farina1.com/ADSL/default.aspx

It reckons I could get 23729Kbps ?

Thanks

Edited by jeff1106uk (Wed 20-Feb-13 10:04:23)

Not sure what numbers you are using but when I enter your stats into the checker it says you should get between 7250 and 11000 - nothing near 21Mb and on 41dB attenuation you would not get that anyway.