Yes, those or the "Connection Details"; I can't remember which. The ones that look like:

ADSL Link Downstream Upstream
Connection Speed 18075 kbps 888 kbps
Line Attenuation 26.0 db 14.2 db
Noise Margin 4.1 db 15.2 db

Here you are...

(Downstream / Upstream)

Connection Speed... 11633 kbps / 1204 kbps
Line Attenuation... 26.5 db / 14.2 db
Noise Margin... 6.2 db / 5.9 db

As you can see, compared with mine at same attn, the Down Sync is terribly slow.

Are you getting stats from hidden test socket? Any extensions? Removed ring wire?

The property is a "new" build - 2007 - and I was surprised we weren't getting the maximum speed for ADSL2+. given that we are 500m from the exchange - as the crow flies - and the street cabinet is within spitting distance. (We're in a block of apartments and the Freeview signal here isn't ideal either so the developers were obviously cutting corners.) We're using the master socket - into which is plugged an ADSL filter - hence we're almost certainly losing speed there. (I discovered when troubleshooting a socket problem at a relative's house recently that such a filter virtually halved their downstream speed and when you consider they're getting 4 Mbps at best without it that's a big drop - hence I'm looking at putting a filtered faceplate in there.) I've not popped the faceplate off to look for a test socket - which I expect will be there - as we are happy with the speed we're getting. We have an extension socket in the bedroom but don't use it as we don't want calls in the night and the lounge and "office" handsets here - both running off one base station in the lounge - cannot be heard there. Whilst removing the ring wire may improve things we are, as mentioned, quite happy with what we're getting and, besides, given that we rent the place we don't want to alter it.

You need to use the test socket, before we can troubleshoot your line.

In reply to a post by Harry_De_Bustard:

into which is plugged an ADSL filter - hence we're almost certainly losing speed there. (I discovered when troubleshooting a socket problem at a relative's house recently that such a filter virtually halved their downstream speed

That's simply not true! Must be a faulty filter! My stats were taken with a common dangly filter. Sometimes filtered faceplates can be more unreliable.

The master socket is hidden behind something heavy and given that we're happy with the speed we're getting I'll not go to the trouble of trying the test socket unless the object is moved for another good reason.

I saw the line speed at my relative's halve and then recover (most of the way) when the ADSL filter was added then removed and you may be right about the filter itself being faulty. (My limited knowledge in this area was improved, perhaps, just recently by looking at this resource.) I plan to look at the matter further soon - again maybe introducing a filtered faceplate whether or not an alternative external filter exhibits the same problem - and will start a new thread if I need help or even simply if I gain experience which may be of value to others.

Thanks for your help.

Edited by deleted (Thu 07-Mar-13 01:23:52)