OP is running ADSL Max when exchange is capable of WBC ADSL2+.

Of course OP could be on a legacy "up to 8 Meg" product.

@ OP: Are you?

Im on an "up to 20 Meg" product

The router is usually plugged into an extension socket upstairs (new house build wiring as of 2.5 years ago). Its not got an ADSL 2000 faceplate on it, I remember that I have got all the kit for it, just not got round to doing it yet, my mistake, sorry guys!!

I assume from all you responses that being that close to the exchange, with the WBC ADSL2+ available then I should be getting a decent connection?

You think its IPstream Max, but might be ADSL2+ with a capped upstream (Plusnet manage that easily enough, then uncap when pestered)

If the service is limited to ADSL only standard then the range of speeds expected is 4.2 to 5.7 Meg and with a lower target noise margin that is possible.

http://www.coolwebhome.co.uk/calc/calculator.php?par...
Shows the maths that support the above statement.

Also they show speeds for ADSL2+ which are in the 6800 to 8750 range potentially. So if you are on ADSL2+ already then you are under performing even when the target noise margin is taken into account.

In reply to a post by MrSaffron:

You think its IPstream Max, but might be ADSL2+ with a capped upstream

EE (or DLM) sometimes cap upstream to 444K (not 448) on Interleaved, but it usually rises to 888K fairly quickly.

No, OP stats look suspiciously like an ADSL Max profile. On ADSL2+ he should getting about 7.2 Meg downstream. It's badly under-performing.

OK thanks guys.

So whats my next step?

I assume if I stay with Orange then ill always get hammered for speed during peak times, so maybe look at BT or TalkTalk as I understand that they wont do it?

If there is an issue with the line / profile im on, is it a job for BT direct, or will my ISP sort that out?

Regards,

In reply to a post by Boon147:

Correct information for test socket below:

Upstream Downstream
Current Rate (Kbps) 448 4128
Max Rate (Kbps) 1024 4928
SNR Margin (dB) 21 14.8
Line Attenuation (dB) 28 44.9
Errors (Pkts) 0 0

Maybe just give it some time to settle down now that you are getting a better downstream sync speed (Current Rate) from the test socket. If stability is maintained for a while then SNR Margins may reduce and you might achieve optimum speeds

Don't think I would consider going to TalkTalk full LLU though unless it was through a reseller doing TTB partial LLU...

Does your router show the ADSL Mode in operation anywhere? Cuz it looks like they are running you on ADSL Max (G.DMT) rather than ADSL2+.

Ask ISP to put you on ADSL2+.

That'll be fun with Oragne technical support!!!

I will give it a try, but also tempted by BT with this sports package.

Anyone else on Orange who have a number that I use to get to a UK Customer service rep?

Cheers

Not necessarily but a non-0844 # that may be free on your call plan: 0870 376 8888