As expected, just tried to call them and was about as useful as a chocolate teapot!

Called the number you provided who quickly transfered me to the technical team, and they said no matter what package im on the speed would not increase. I kept trying to explain that im on the incorrect profile / mode but he would not accept it, and blamed the BT wiring to my house that can only hand 2 - 4 Mbps. I breifly worked for BT in the HITS team so have a very very limited understand of this, but I got the impression he was feeding my rubbish after i told him that i can still use my phone and BB ok.

I might call the UK and say im thinking of leaving to see if i get any joy from them.

Problem is without the detailed Technical knoweldge that you guys have, i want to sound convincing in what im saying but dont think i do!!

Cheers

In reply to a post by Boon147:

Hi,

Sync speed is about 4mbps, but actual throughput is about 2.2. I've always had this speed even when I used to be with bt. I used to have an external nte5 which they have now bypassed due to an old fault on my line, so I now have an adsl (2000?) faceplate.

Below are stats from my TD-W8970 following a reboot:

Upstream Downstream
Current Rate (Kbps) 448 2944
Max Rate (Kbps) 1012 3712
SNR Margin (dB). 21 15.6
Line Attenuation (dB) 29 45.9
Errors (Pkts) 0 0

According to google maps, am 1.3 miles from exchange. My house is 2.5 years old (don't know if this makes a difference)

Regards,

Paul

Do you get the same results with the EE/Orange Bright Box router? Select ADSL2+ see if that will change your connection speed.

You can find the exchange distance with Samknows� Use Search then click on Locality.

http://www.samknows.com/broadband/broadband_checker

You are approximately ??? metres from the exchange. Note that this is the straight line distance - the actual cable length will be longer!

Try this to get apparently the actual phone wire distance from exchange-

http://windows.mouselike.org/be/?DoAction=BrasChecker

Thanks for your replies.

Have studied both links and proves an interesting read!!

BT wholesale (which I assume what my current ISP rents?) says my line can handle adsl2+ and estimates speeds of over 5.5mbps!!

Checked the 2nd link, and my cable distance is 2515m (about 1.5 miles) away from exchange, so something is defo wrong!!

I connected the bright box as per your suggestion and tried adsl2+ but it refused to even attempt to connect, no logs generated either. Would you suggest I leave it in that mode for a day or so to see if it forces a connection?

Next step is either trying to get EE to change me to adsl2+ (which I have no idea of how to do it cuz their tech support won't listen to me) or failing that move to bt but only on the proviso that they put me on adsl2+

Any suggestions of my next step?

Cheers

In reply to a post by Boon147:

I connected the bright box as per your suggestion and tried adsl2+ but it refused to even attempt to connect, no logs generated either. Would you suggest I leave it in that mode for a day or so to see if it forces a connection?

Any suggestions of my next step?

I don�t understand the Bright Box router not connecting, make sure your Username and Password are correct.
Factory reset the router and re-configure the router make sure the ADSL mode is set to automatic and see what the router gives as the ADSL mode setting for your connection.

To factory reset the router. Go� Advanced Set-Up > Accept > Tools > Factory Default > Use the button above to restore your router to the original factory settings.

EE/Orange/T-Mobile Bright Box router settings, to configure Go� Advanced Set-Up > Accept > Broadband Settings.

BOADBAND SETTINGS
This page provides advanced settings to connect your EE Broadband service

Broadband Type ADSL
Broadband Username:
Broadband Password:

Protocol: PPPoA
VPI/VCI: 0/38
Encapsulation: VC MUX
Internet IP Address: Dynamic
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
DNS IP Address: Manual
Primary DNS: 193.36.79.101
Secondary DNS: 193.36.79.100
Connection Type: Always Connected
Idle Time: 0 (minutes)
Authentication Protocol: CHAP
MTU (576~1500): 1500

Save Settings.

Afternoon all,

@ E7er: I have tried a factory reset, and entered my details but it just sat there and didnt even attempt to connect. When i left it in AUTO mode, it connected me to ADSL Max.

Finally got through to the right person and they did indeed confirm I am on an "up to 4 mb" connection type, however my package is up to 20mb,...so,...I have been told to call the Provisioning team who can re-grade me and get me on an up to 5.5 mbps (adsl2+) connection,...however reading the earlier posts you guys reckon i should be aiming for around the 7 mark?

Anyway, they cant access my account at the moment as they are having some techincal issues, and to call back this afternoon. I reluctantly said OK, but gives me an ideal chance to get some ideal figures off you guys.

I have re-entered my details into collwebhome and got these results and want to know what I should be asking them to increase / decrease?

It seems no matter what i enter into that calculator it all comes back as bad, so what is the best figure to ask them to change (if possible)?

Kind Regards,

And thanks everyone for your help!!

Edited by deleted (Mon 20-May-13 12:48:03)

In reply to a post by E7er:

I don�t understand the Bright Box router not connecting (on ADSL2+)

Cuz OP is only being supplied with ADSL Max. Indeed he seems to be on a fixed 4 Meg profile.

In reply to a post by Boon147:

It seems no matter what i enter into that calculator it all comes back as bad, so what is the best figure to ask them to change (if possible)?

No particular figure but to take you off the fixed 4 Meg profile and put you on WBC ADSL2+. On that you should get about 6 Meg Sync (I said 7 earlier cuz we didn't know then that you weren't already on ADSL2+).

BTW: You'd get green light if you put 5000 as speed in that calc.

So i can ask if they can lower my SNR Margin, that will potentially improve things?

What about Line Att, do I need to do anything with that, or will the re-grade pull everything (inc SNR margin) into place anyway?

Cheers,

In reply to a post by Boon147:

So i can ask if they can lower my SNR Margin, that will potentially improve things?

No, that's a consequence of being on a fixed profile. Get them to put you on the correct ADSL mode 1st and then see what the NM is.

Your attenuation is determined by line length; 45dB on G.DMT or 48dB on ADSL2+.