Anyone having any problems?

I have 2 accounts [for two places].

One went almost OK although ADSL24 SMTP was not working and speed was 1/2 as it was!

Then it was quickly fixed.

Other line:

1. SMTP not working - started to work after 7 days of emails
2. after 5/6 days line started to crackles and it has taken 7 days to get a BT engineer out and still not fixed - possibly by the end of today.
3. they ONLY replied to 1 or 2 emails and after Phoning them some one did with bad 'English' and unfinished email!
4. could not login website

SAGA still on - their twitter account was not used for 5 days.

Maybe they had technical, problem themselves? why not INFORM customers?
They never really informed us properly.

No contract, nothing.

Lets see how it goes, although I had to practically stop working for a week, as I could not TRUST the line!
Should I send an invoice of £. 500?

mmm!

Hi Thinkit,

Drop DanComs or myself the details in a PM and I'll get the team to look into this for you.
Our contact centre is based in south west London not offshore, apologies if you felt the service and language was an issue. We'll look into the call if you can give us an idea when the call was made.

Line crackle will be down to the physical technology which is why a BT engineer will be required.

Thanks,
Paul

Hi

Well, the BT Wholesale was ever called - nobody fixed anything!

Last nigh someone called at around 19:10H at home and nobody was there, left a message did not leave a phone number to call.

This remeinds me of Orange Broadband! [see orangeproblems.com]

They do have ONE phone number only to call and ONE fax number.

They tell you to email to certain email addresses and they do not reply.

They tell us they would call back on mobile a few minutes later and then we had to call after 15 minutes [nobody called] and that perso wwent home!

We were and are clearly ignored on purpose.

Coms.com hides behind their website, they even use Images in place of their text to avoid been poicked up by S. Engines and copying of 'clear printout!

They are clearly hiding - why?

This part of the behaviour of not replying emails and ONLY using ONE telephone number is what XLN do.

Check them too and see how they work.

It is time for a change of Laws and responsibility of these Companies.


WHO REALLY OWNS COMS PLC / COMS.com - now listed at the Stock Exchange?

!!!

In reply to a post by thinkit:

We were and are clearly ignored on purpose.

They are clearly hiding - why?

Not really, Paul and Dan are here, not hiding or ignoring but helping.

WHO REALLY OWNS COMS PLC / COMS.com - now listed at the Stock Exchange?

Well, if it is a PLC...... unless you mean who manages the business?

Matt

Edited by uno (Fri 14-Feb-14 11:54:36)

quick question -
port blocking, traffic shaping,throttling etc

ADSL24 were sublime for years, now I think I am suffering usenet port blocking ?
as from yesterday.
anyone confirm ?

In reply to a post by theADDict:

quick question -
port blocking, traffic shaping,throttling etc

ADSL24 were sublime for years, now I think I am suffering usenet port blocking ?
as from yesterday.
anyone confirm ?

There is a whole thread in the resellers section on the throttling and yes, a fair few of us can confirm it from our ends.

brilliant. At least that confirms it.
Will start the boring search for a new ISP.

ADSL24 I miss you

In reply to a post by theADDict:

brilliant. At least that confirms it.
Will start the boring search for a new ISP.

ADSL24 I miss you

Yeah I know what you mean, ADSL24 were great. Xilo seem to be a popular choice for ADSL24 refugees. Can't comment personally but at the moment I'm going to either go with them or Vivaciti for my LLU connection.

In reply to a post by aibreeze:

In reply to a post by theADDict:

brilliant. At least that confirms it.
Will start the boring search for a new ISP.

ADSL24 I miss you

Yeah I know what you mean, ADSL24 were great. Xilo seem to be a popular choice for ADSL24 refugees. Can't comment personally but at the moment I'm going to either go with them or Vivaciti for my LLU connection.

Thumbs up here for Xilo. No port blocking for me, via TTB LLU