In reply to a post by E7er:

There is a cease charge when moving your broadband connection from the BT network to a non BT network i.e. LLU provider.

Did you overlook or misinterpret this?

In reference to www.productsandservices.bt.com/consumerProducts/dynamicmodules/page...:

This charge will be raised should you :-

2. Switch to another Broadband provider without following another recognised transfer process, when it applies.

Migrating to Full LLU counts as a recognised transfer process; migrating to Partial LLU is covered by the MAC process.

I only advise if you are connected to a market 3 exchange

Why not Market 2 as well? They are all in EE area whereas there are 12 Market 3s that aren't.

Edited by XRaySpeX (Sun 13-Apr-14 15:12:14)

So in the case of the OP migrating from Plusnet using a MAC to a MPF LLU provision ISP Plusnet are entitled to charge what they regard as a cessation fee but if the OP moved using a MAC to a SPMF LLU provision ISP then there should not be a charge levied by Plusnet?

What is the name of your exchange?
You might be able to get SMPF (shared metallic pathway) where a reseller could provide a BB LLU package and you could leave the line rental +calls with PN (you would need to check this is OK with PN as at one time if you didn't have a BB package with them they were not keen on providing LR+calls only) or you could move the LR+calls to another provider.
This is probably best done once you are out of contract.

I think you are getting the run around from different quarters, let me start, PlusNet are not allowed to charge a cease fee (or any fee come to that) for using a MAC to migrate to another provider, its against Ofcom GC22, there is no ifs or buts on that.
If you are in contract there may be other things that can apply but that's not the case with you as you are out of contract.
If you migrate to a full LLU service (MPF) using the correct published migration procedures (you can get these from the openreach web site) then they should also not be charging a fee, but as Andrew has said sometimes if the correct procedure has not been followed then a fee "could" apply.

The next bit is odd, as most providers will offer either a wholesale type connection or a partial LLU (that does require a MAC) it is "Only" the full LLU providers (Talk Talk, Sky to name a couple) that will put you on full LLU (MPF) of course unless you request a full LLU package.
You don't only have BT Retail as an option at all.

I think you should tell them that is not what their web site says. I expect to cease my line in a few months. It will be interesting to see how I get on.