Don't remember a second activation mail, but at least they are updating you with OR progress. - Yeah, apparently I would "love to see" the new control console with all its new buttons to press. They can control everything while you are talking to them on the phone if the need arises, as it did when adjusting my flaky line to reduce errors. I switch to fibre on the 15th, so will be a bit of exchange work for me I expect.
Well that's something "AA" about AA. Us customers can do that ourselves with instant results and we don't need to call unless we want to. When you have 2 dozen line profiles to play with, can change the rate,sync and SNR on upstream and downstream. Can get the radius logs, dump the connection, Dump the PPP, run PSTN tests AND run sync and TAM tests.
THEN come back and state your provider is the best. Wake Mr Fullalove up at 4am and see how he likes you then.
Just sayin...