In reply to a post by Ichneumon:

In reply to a post by 961a:

I'd go BT. You slate their service but I've found it good

I don't expect much from them, I know it can be OK but I also know a family member was recently without phone & broadband for the best part of 3 weeks due to BT issues and they weren�t overly helpful at the time.

I fully accept that and I know the call centre in India can be absolutely dire. However, let me put two things to you.

First, in Market A where BT is the only provider and every other ISP goes through their system, you are dependent not only on BT getting an engineer to sort any problem, but also on your ISP getting on to Openreach promptly. In my own experience in a small village with several suppliers a fault affecting several properties reported at the same time resulted in my line being fixed before others were even being reported. Just an example for what it's worth. Remember BT will talk to its own customers but not those of other ISPs. You are stuck with an additional link in the chain

Second, I have, on a couple of occasions when I have had a beef with their service, e-mailed the chairman. It brings a reply within a couple of hours from a department called executive level complaints and quick solving of a genuine problem assuming, of course, that you are courteous in explaining your difficulty and don't go off on one

So if the BT offer matches your needs I'd have no hesitation in recommending it above the others. When a 12 month contract is up the retentions dept will more often than not match anything on offer elsewhere

In reply to a post by 961a:

...if the BT offer matches your needs I'd have no hesitation in recommending it above the others..

I must admit, I slightly favour BT over Sky right now. If nothing else the Hub is probably a much better unit and BT don't lock users out in the way Sky do (which I find unsettling)

In reply to a post by 961a:

First, in Market A where BT is the only provider and every other ISP goes through their system, you are dependent not only on BT getting an engineer to sort any problem, but also on your ISP getting on to Openreach promptly. In my own experience in a small village with several suppliers a fault affecting several properties reported at the same time resulted in my line being fixed before others were even being reported. Just an example for what it's worth. Remember BT will talk to its own customers but not those of other ISPs. You are stuck with an additional link in the chain

The rules on provider neutrality require Openreach to treat all wholesale customers equally, and BT Wholesale to treat all its ISP customers equally. Some providers are better than others at escalating issues for engineering attention, but it is definitely not the case that BT Retail customers go to the top of the priority queue.

The rules on provider neutrality require Openreach to treat all wholesale customers equally, and BT Wholesale to treat all its ISP customers equally.

Is this actually monitored or checked on by anyone?

In reply to a post by David_W:

In reply to a post by 961a:

First, in Market A where BT is the only provider and every other ISP goes through their system, you are dependent not only on BT getting an engineer to sort any problem, but also on your ISP getting on to Openreach promptly. In my own experience in a small village with several suppliers a fault affecting several properties reported at the same time resulted in my line being fixed before others were even being reported. Just an example for what it's worth. Remember BT will talk to its own customers but not those of other ISPs. You are stuck with an additional link in the chain

The rules on provider neutrality require Openreach to treat all wholesale customers equally, and BT Wholesale to treat all its ISP customers equally. Some providers are better than others at escalating issues for engineering attention, but it is definitely not the case that BT Retail customers go to the top of the priority queue.

I fully accept that. I never suggested there was one queue for BT customers and another for other ISP customerrs

However experience has taught me that some providers are much worse at escalating issues and explaing accurately what the problem is and however fast they report it cannot be as quick as reporting to BT direct

Also, BT will talk to its own customers. I can report faults on their web site which will test the line etc. If I e-mail the BT chairman his staff will listen to me and talk to me on the telephone. I can explain the problem directly to them and be sure they will get on to Openreach on my behalf. If I am a customer of another ISP they won't even reply to my e-mail and their web site is not open to me

If it is the Sky Fibre service then yes should be fine

Nothing stopping them using WLR3 for the line and price is not much difference from MPF LLU anyway these days

Other providers have access to the same line test facilities if WLR3 or via their own hardware if LLU.

It is why Ofcom collate complaints stats, they won't fix anything but they like to know about moans and groans

And given the calls to split Openreach out even more, if a provider had documented proof I would have expected it to be have been used in the last few months.

Uno - £27/m-£35.4/m fibre only (8am-8pm peak bandwidth allowance) phone not available (no LLU exchange.)

Uno's phone/line rental is supplied via the BT Network , you need to read their site more closely.