If you could post the stats from your router that would help a great deal on what you are connecting at and what could be the cause if noise or just line attenuation.

Hello everyone

Thank you very much for all your really handy information.

Here is the data page from the modem..

Version Info
Firmware Version 6.01.06 (Jun 7 2006 20:25:29)
Boot Version 0.70.2v6
Hardware 01
Serial No. J615387931

LAN Settings
LAN/WLAN MAC removed
00-00-00-00-00-00/
IP address 192.168.2.1
Subnet mask 255.255.255.0
DHCP Server Enabled
DHCP Clients num 5

Internet Settings
ADSL Status Connected
Data Rate Down/Up 8128Kb/448Kb
WAN MAC address removed
Connection Type PPPoA
Wan IP removed
Subnet mask 255.0.0.0
Default gateway removed
DNS Address 78.151.239.1

Features
UPnP Enabled
NAT Enabled
Firewall Enabled
Wireless Disabled

This is the only data page for the modem, everything else seems to be various menus for changing things that I don't understand!

When the modem is connected to the BT master test socket there is no improvement in speed. There is only one extension lead from the master (internally wired) which is connected to the downstairs phone. It has a micro filter on it.

I will do the BT wholesale checker now.

Thanks

Edited by MrSaffron (Sun 28-Aug-16 10:31:03)

Whoaaaa!!!!!

How are you connecting to your router? Your connection is at 8Mbps to the exchange.

Please can you run this speed tester , (ignore all the red instructions this time, just tick you've done them), then make a note of the latency, go to the bottom of the results page, and click Further Diagnostics. It will ask for your phone number and confirmation. (There is a slight chance it won't recognise it, if it was new from the Post Office). If it works, please copy and paste the results of the two text boxes of results, plus the latency from before. We don't need the graphics .

Please delete the four lines starting with WAN IP. They reveal to the world how to attack your connection.

Were those stats taken using the test socket, or just the normal socket in the master faceplate?

Hello

So the connection speed is good?

I've done the BT test. it says the ping latency is 44.25.

On doing the further diagnostics test, it can only give me the download speed. It states the following.

"Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information."

I've run the test twice, and it's given the same result. Intriguing the download speed is super fast at 3.29 mbps. It does occasionally get this high first thing on a Sunday morning I've remembered. Though I am plugged directly into the modem for these tests.

ALSO. Ive tried editing my previous post to remove the WAP ID info as advised, but it says the maximum edit time has expired? is there another way to remove this info?

Thanks for all your help.

Oh yes, forgot to mention.

The original router stats were taken using my iPad connected via wifi to the modem. The modem is plugged into the standard BT master socket, but not via the test socket.

In reply to a post by Lordylord:

ADSL Status Connected
Data Rate Down/Up 8128Kb/448Kb
WAN MAC address 00-11-50-84-1D-3B
Connection Type PPPoA

Yay!

This is the good bit. You don't have ADSL2 or FTTC available to you, there is no LLU on your exchange.

Therefore, your 8 meg sync is as fast as it is getting right now.

However, from what you've said, you're not seeing 8meg!

Given that you can't improve on the sync however, there is no need to worry further about house wiring, faults, noise, etc.

What we need to do now is get you to that sync speed.

The fact that there is no LLU provision at your (tiny!) telephone exchange means that providers that usually use LLU will either not serve you at all, or will put you on their non-preferred network, which tends to be a recipe for slow speeds.

The lack of choice at your exchange means some providers will charge you more per month (e.g. plusnet).

Before we get too far into which ISP though, it's worth at least considering other things.

You say this speedtest was on an iPad via wifi. I'd expect Wifi to get more than 8meg anyway, unless it's an 802.11b router or an 802.11g router with poor signal, but do you have any wired devices you could test?

Your router says 5 devices are attached. Can you account for all 5? Is it possible your neighbor is using your Wifi, or your kids are downloading films/music from bittorrent?

Edited out IP/MAC info

Post edited for you.

The BT Wholesale test did it show your IP Profile, configured throughput setting? This might be limiting the speed tests and will recover to the best figure of 7.15 Mbps if the line is stable.

On balance given the info seen to data a switch to one of the providers that a does work well over the BT Wholesale platform may be better e.g. BT themselves or Plusnet