BQM will need a router that responds to ping, which people have never particularly raised as a problem with Plusnet, though if its the new Hub One (i.e. BT Home Hub) then yes no possible to configure ping responses.

http://labs.thinkbroadband.com/speedtest does some extra ping testing that we can look at if you share the results page

In reply to a post by MrSaffron:

Its interesting as have had some moans about PlusNet not been shamed in the news over this, but every time I look at any data things look pretty much the same as normal when taking a wider view.

andrew are we looking at different data?

I see tbb graphs from plusnet users plastered over various forums showing packet loss yet you say you cannot see it?

or are you saying packet loss is normal for plusnet? lol

It reminds me of last year when you said you could not see the slowdowns.

The router in question (in my case and many others) is the Sagemcom 2704n, Yes you can modify the firmware to enable it, or use another work-around, but the average user won't be able to do that in order to contribute your monitoring data. As for the speedtest ping stats, the chance of intercepting intermittent packet loss spikes (the pattern I've observed) would suggest to me this is unreliable compared to long-term monitoring.

I'm not here to discredit your monitoring services, which are admirable. But I do think you should give credence to the gamers/streamers/users who are reporting this. Yes you will get people who moan about the slightest hickup, ever ISP has them, but the majority of customers have better things they'd rather be doing. When you get low post-count users complaining you know its problem. Here's: an interesting comment from one member:
"If we didn't have a house full of gamers I would probably be unaware of the problem like I guess the majority of Plusnet customers."