I had a fault once while on P8 (turns out TT had deleted my record from the RADIUS server for some unknown reason). The fault was reported Friday lunchtime. Unfortunately because they were closed over the weekend i had to ring back Monday morning for an update. TTB had apparently done something to my line over the weekend and wanted to know if it had worked, when i told them it hadnt, they escalated the issue and it was fixed a few hours later.

Both times i spoke to the same guy so didnt have to repeat myself multiple times to different tech support guys. Yes the issue would have been fixed sooner if they offered weekend support, but all in all it was a 24hr fix if you dont count the weekend

Edited by bobble_bob (Tue 25-Oct-16 20:10:12)

That's fair enough. Although I think there is only 1 guy from what I have read.

They have at least 2. Adam and Sam.

I also had issues on migration day when for some reason the migration didnt happen ontime. Adam was great and kept me informed of what was happening

Ah right - 2 then. I do stand corrected.

Sounds like a white label option they have bought and now run. I was going to do the same but the costs and hassle didn't warrant it.

In reply to a post by bobble_bob:

They have at least 2. Adam and Sam.

They claim 5, although i suspect the other 3 are probably principally there to support their web hosting operation but can step in if required.

I did get some dodgy advice from one of them about needing a MAC code to migrate, so agree this is primarily an Adam & Sam operation.

Three in that department actually. Then there is Adams wife in accounts that I know of.