SSE and Utility Warehouse are lumped in to Daisy and TT forums.

What Daisy forum are you referring to?

They do not have a forum link on the SSE website , at least I have not seen it,?
Latest Speed Test:
https://www.thinkbroadband.com/speedtest/15231225495...

The above test is IPv4

Edited by deleted (Sat 07-Apr-18 18:43:52)

So I'm going to give SSE a try, moving from NowTV - but something doesn't seem quite right. When you migrate from NowTV they send a migration notification like this -

Another provider told us you'd like to transfer your broadband and phone service for the following number: xxxxxxxx.

This will happen on 17/03/2018. Your Super Fibre service will transfer on the same day.

But after SSE started migration I got this notification that mentions cancellation, not transfer -

Another provider told us they'll be taking over your phone line because their customer is moving to your address - so we'll cancel your services for xxxxxxxxxx

Your broadband and phone will be cancelled on 27/04/2018.

I've talked to SSE who say the migration is proceeding normally, but why are NowTV cancelling rather than transferring? Did your migration(?) notification mention cancellation ironman12345?

Edited by Spud2003 (Tue 17-Apr-18 10:53:29)

My last Sky migration letter (2016) used the word cancel too, but I let it slide and nothing unusual happened.

Ah, that's good to know - will assume everything is OK then.

I almost signed up with them until I noticed they charge £3.50 a month extra for caller display. This is excessive compared to other providers.

Cancellation was not mentioned in there emails to me , but I was with BT and kept my same number.
I do not know what NOWTV mean as they should just send you a leaving message and SSE should just take over.
That's how it worked for me ,BT sent me a sorry to see you go email and SSE just gave me a date that the service would start from.?

So transferred to SSE today, ran speed tests around 3PM, 8PM, 9PM - no slowdowns - my line ran at maximum speed(52Mb/19Mb) - and no discernible slowdowns on Ubuntu torrents which ran at 6.1MB/s down at all times.

UK based customer service are polite but sometimes need to be prodded to solve issues - and unless you get an e-mail address of a staff member you have to ring(there is a live chat rep but they are limited in what they can do) - and the obvious downside to ringing is call waits which can range from zero to say 15 minutes, depending on when you call.

In reply to a post by Spud2003:

So transferred to SSE today, ran speed tests around 3PM, 8PM, 9PM - no slowdowns - my line ran at maximum speed(52Mb/19Mb) - and no discernible slowdowns on Ubuntu torrents which ran at 6.1MB/s down at all times.

UK based customer service are polite but sometimes need to be prodded to solve issues - and unless you get an e-mail address of a staff member you have to ring(there is a live chat rep but they are limited in what they can do) - and the obvious downside to ringing is call waits which can range from zero to say 15 minutes, depending on when you call.

I found that after a while you can get a problem answered fairly quickly if you reply to the emails and start by contacting them online.
They must have had an outage this evening as the internet light on the router was red , but not for long.
What I like is the fact that IPv6 is running fine , BT did not have it [at least not on my connection].

Edited by deleted (Sat 28-Apr-18 00:16:35)