SoGEA 80/20 Idnet ... 4 years very few issues good isp

In reply to a post by Greenbeans1:

SoGEA 80/20 Idnet ... 4 years very few issues good isp

Pleased to hear it but personally I wouldn't touch any ISP that uses Zen backhaul with a barge pole even if they were giving it away for free.

In reply to a post by GonePostal:

In reply to a post by therioman:

In reply to a post by GonePostal:

We are agreed that for most people 10ms vs 22ms makes no practical difference. On the other hand for gamers this could be critical and if it can change at any time without warning (including maybe 60 seconds totally disconnected) I would hesitate to call it stable without adding a caveat.

That doesn't sound normal or representative of my experiences - and I have a lot of circuits using them - many of which run for many weeks (FTTC) or months (FTTP) at a time with no disruption at all, no PPP loss whatsoever. If you're having issues being entirely disconnected I suggest you get some support.

if you have a wander round the internet there are a good few IDNet customers who are presumably on Zen back haul who have regular drop-outs and re-connections. You seem to be either lucky or on another backhaul. At one stage I was seeing a drop and re-connect about once every three or four days. Now it is only happening about once a month but IDNet do not want to know and deny that there is any problem. Why do you assume that other people posting here are less capable than you and have not already done the sensible things when there is a problem?

I do have a lot of circuits and I do know which backhaul they're on.

If you're seeing disconnections "once a month" there's really nothing to see and no real issue to be discussed, and especially if those disconnections were in the early hours when all manner of maintenance by everyone in the chain from Openreach up to Zen would be likely.

If you're seeing several disconnections a week, there is something wrong and it is worth discussing. and especially if it is during daytimes when you would not expect maintenance type work typically.

Do you have anything more specific you can share on when these issues are happening?

In reply to a post by dect:

In reply to a post by Greenbeans1:

SoGEA 80/20 Idnet ... 4 years very few issues good isp

Pleased to hear it but personally I wouldn't touch any ISP that uses Zen backhaul with a barge pole even if they were giving it away for free.

That would exclude quite a lot of ISPs then - Zen are an increasingly popular option - partially because of the pricing model they're offering that is appealing when you're also faced with ever increasing consumption.

In reply to a post by therioman:

That would exclude quite a lot of ISPs then

Can you provider a list of those you know use Zen backhaul?

In reply to a post by therioman:

In reply to a post by GonePostal:

In reply to a post by therioman:

... nested quotes trimmed ...

That doesn't sound normal or representative of my experiences - and I have a lot of circuits using them - many of which run for many weeks (FTTC) or months (FTTP) at a time with no disruption at all, no PPP loss whatsoever. If you're having issues being entirely disconnected I suggest you get some support.

if you have a wander round the internet there are a good few IDNet customers who are presumably on Zen back haul who have regular drop-outs and re-connections. You seem to be either lucky or on another backhaul. At one stage I was seeing a drop and re-connect about once every three or four days. Now it is only happening about once a month but IDNet do not want to know and deny that there is any problem. Why do you assume that other people posting here are less capable than you and have not already done the sensible things when there is a problem?

I do have a lot of circuits and I do know which backhaul they're on.

If you're seeing disconnections "once a month" there's really nothing to see and no real issue to be discussed, and especially if those disconnections were in the early hours when all manner of maintenance by everyone in the chain from Openreach up to Zen would be likely.

If you're seeing several disconnections a week, there is something wrong and it is worth discussing. and especially if it is during daytimes when you would not expect maintenance type work typically.

Do you have anything more specific you can share on when these issues are happening?

If you bother to read my post you will see that I was getting frequent disconnections at one stage but that it is now only happening about once a month. The odd disconnections I currently get are usually during the day time. I really haven't the time to do an internet search for you to find the other places on the internet where people on Zen backhaul are reporting frequent disconnections. When I was seeing more frequent disconnections I did not bother taking it up with IDNet as there were posters on other sites who had reported the issue to IDNet and were told it was not an issue.

It would be best if we draw a line under this now with the note that we agree to differ as it is clear that you hold a lot more of a rose-tinted view about IDNet and their use of Zen backhaul than I do.

Edited by GonePostal (Mon 26-Sep-22 13:21:57)

In reply to a post by GonePostal:

It would be best if we draw a line under this now with the note that we agree to differ as it is clear that you hold a lot more of a rose-tinted view about IDNet and their use of Zen backhaul than I do.

Your inaccurate assumption.

In reply to a post by dect:

In reply to a post by therioman:

That would exclude quite a lot of ISPs then

Can you provider a list of those you know use Zen backhaul?

I don't have that option no - without breaking NDAs - not every ISP wishes to disclose the supplier chain (the merit of which is up to you to decide upon...) but I will say I am sometimes surprised to find Zen appearing in the mix with companies you might not expect large and small.

I'm not that keen on the arrangement, but I wasn't that keen on BT Wholesale only either - nor the duo of BT or TalkTalk we have had for a long time as the 2 dominant players. I'm also not that keen on the choice some make to be less than transparent about it - although usually you figure out who uses who when there is a major outage

In reply to a post by GonePostal:

The odd disconnections I currently get are usually during the day time.

Perhaps when you next experience this you might reply or DM me - I'd be interested to compare your incident to the logs we have (per second per line) for every circuit we have using them, and see if we see any such issue - if there is something going on I might be able to get someone to take a look - but I don't see that in the data I've got as it stands.

In reply to a post by therioman:

I don't have that option no - without breaking NDAs

I put those quoting breaking NDAs in the same category as those who use health and safety as a reason not to do something