Aquiss.net - Recommendations?

Hi All,
Thinking of going with this package, can anyone recommend this ISP?

Looking for a 12month Contract, No In-Contract Price Rises. Also looking at GigaNet and IDNet but again don't know which is the better ISP reference service.

Pure Fibre 1000
FTTP Technology

Average Speed 900Mbps (Down)
Average Speed 100Mbps (Up) ✔Unlimited Monthly Usage
✔12 Month Contract
✔Static IPv4 Address
✔Static IPv6 Addresses (/56)
✔Standard Care

✔No Telephone Line Rental
✔No In-Contract Price Rises
✔No Annual CPI Increases

✔Rated 5* on Trustpilot
✔Rated 5* on Google Reviews

Exclusive Online Offer Price


£27.50a month, for 6 months
£55.00a month, thereafter

£0.00 activation / install
Prices shown are inclusive of VAT
Offer equivalent to £41.25 per month

Edited by Scoot (Tue 02-Jan-24 18:55:29)

That has to be the largest 'in contract price rise' of any 'no in contract price rise' providers.

In reply to a post by FibreBubble:

That has to be the largest 'in contract price rise' of any 'no in contract price rise' providers.

And yet they're still cheaper than BT -- currently advertising £57.99 plus CPI+3.9% price increases for 900Mb. Of course, I suspect BT will run a "January sale" at some point soon...

Have you considered a suitable router that you may have or need for Aquiss Pure Fibre 1000 FTTP?

In reply to a post by FibreBubble:

That has to be the largest 'in contract price rise' of any 'no in contract price rise' providers.

The contract is £55 per month for 1Gbps. There is a half price offer period for the first 6 months. That isn't a price rise that is an introductory offer - but I suspect you know that.

I'm on the 500Mbps package with them and the headline price is the same now as it was over 10 months ago when I joined them, they haven't put the price up and I was able to enjoy half price for the first 6 months. Gave me an average of £37.50 per month for a 500Mbps service with static IPv4 and static IPv6. Not bad pricing at all for the first 12 months.

There was a couple of days where there were issues with the service and high latency that appear to have been caused by one of their upstream providers and did get resolved. Other than that the service has been good.

I'm 4 months into using the Aquiss 300/50 service and I'm mostly happy.

A couple of times, IPv6 connectivity has stopped working. Once I got it back immediately by bouncing the PPPoE session; the second time I left it alone to allow Aquiss to investigate, but it cleared after a couple of days.

Aquiss have been excellent in responding promptly to tickets, but in this case the only course of action they had was to escalate to Cityfibre (who apparently run their BRASes) and they weren't able to locate the problem.

I'm also a couple of months into a 1GB Aquiss package and overall I'm very pleased, especially with comms which has included them ringing me at one point which I wasn't expecting. Did have a bit of a delay during the Openreach installation but that wasn't Aquiss' fault (scaffolding on building didn't come down in time).

Throughput is very good and consistent and ping times low on IPv4 & 6. Good info on the Aquiss portal as well.

Funnily enough like @candlerb I've seen some IPv6 issues on an RT-AX86U Pro running Merlin where it randomly loses the default route next hop router and requires a reboot or 2 for it to come back. I'm still looking at this and suspect RA issues but I don't know yet whether this is my configuration, the router s/w or Aquiss. IPv4 is rock solid.

I have been with Aquiss for 3 years and never had any issues. It works quite well, the support is responsive and never had any prices increased.
I am on 900/100 and speeds are quite consistent, but at the end of the day it's a BT Wholesale quality.

Aquiss doesn't provide any hardware btw.

Edited by ramzez (Wed 03-Jan-24 16:20:19)

I was with Aquiss a year and I would've stayed with them but my new work contract insisted on me using their chosen broadband provider.

When I was with them, they were solid on FTTP 330/50, I used my own router and I think I phoned them once and they phoned me once, I even managed to reach the CEO on two occasions (not through escalation, he also mans the phones) and he's a lovely guy and has a good sense of humour.

The price is pretty reasonable and the service is way beyond anything you'll get with the usual suspects, I also believe the static IP is included as part of your package if that's what you need.

I would recommend them.

In reply to a post by mrc99:

Funnily enough like @candlerb I've seen some IPv6 issues on an RT-AX86U Pro running Merlin where it randomly loses the default route next hop router and requires a reboot or 2 for it to come back. I'm still looking at this and suspect RA issues but I don't know yet whether this is my configuration, the router s/w or Aquiss. IPv4 is rock solid.

Interesting: Aquiss said other people had reported the problem at the same time as me, but that all were using Mikrotik routers.

I was able to capture the PPPoE traffic (first by using "/tool sniffer quick", and later by putting a small switch between the router and ONT). I was able to show that:

* incoming packets were arriving successfully (e.g. inbound pings from TBB BQM, or pings from a cloud server that I logged into via IPv4)
* The server on my side was responding and the response packets being sent to Aquiss - but they were not reaching their final destination
* traceroute to an IPv6 address went outside one hop (the Aquiss BRAS) and then no further
* I could ping the Aquiss BRAS's IPv6 address, but not general destinations on the Internet

All these suggest routing on my side was working, and that the Aquiss BRAS had lost its IPv6 default gateway, at least in the context of my PPPoE session.

I have set up some monitoring now. The first time it happened I didn't notice straight away - "Happy Eyeballs" masks this sort of problem when you're just browsing.

In any case, v4 has been solid.