In reply to a post by jpm:

This is so confusing because in the other thread you said your brother has the same problems as you, and now you're saying he doesn't.

Same, i'm confused as hell. I believe its the OP's equipment. I say this even though he's had the olt issue. But we've not got a series of ethernet (not usb based ethernet) results. Also i suspect the work laptop is locked down, so we don't know any local policies and or av etc is causing the issues.

Thats why i asked about his brother's connection. I wanted to see if he was getting the same issue with another connection.

Edited by Taras (Tue 09-Apr-24 09:20:02)

In reply to a post by Taras:

Same, i'm confused as hell. I believe its the OP's equipment. I say this even though he's had the olt issue. But we've not got a series of ethernet (not usb based ethernet) results. Also i suspect the work laptop is locked down, so we don't know any local policies and or av etc is causing the issues.

Thats why i asked about his brother's connection. I wanted to see if he was getting the same issue with another connection.

Me too, I have watched this over multiple threads - I say watched rather than followed, because I have lost track of the details. We have a series of observations but no conclusions.

You were right to ask about his brother's connection, though I think this needs to go further. We have a known bad installation - OP's laptop on OP's fibre [using ethernet, I think]. What is needed now is a good PC on good fibre and shown to work well. OP then needs to use his PC on the good fibre and the good PC needs to be tried on OP's fibre. Does the problem follow the PC or stay on the fibre? Only then can OP make a decision.

In reply to a post by DFScale:

In reply to a post by Taras:

Same, i'm confused as hell. I believe its the OP's equipment. I say this even though he's had the olt issue. But we've not got a series of ethernet (not usb based ethernet) results. Also i suspect the work laptop is locked down, so we don't know any local policies and or av etc is causing the issues.

Thats why i asked about his brother's connection. I wanted to see if he was getting the same issue with another connection.

Me too, I have watched this over multiple threads - I say watched rather than followed, because I have lost track of the details. We have a series of observations but no conclusions.

You were right to ask about his brother's connection, though I think this needs to go further. We have a known bad installation - OP's laptop on OP's fibre [using ethernet, I think]. What is needed now is a good PC on good fibre and shown to work well. OP then needs to use his PC on the good fibre and the good PC needs to be tried on OP's fibre. Does the problem follow the PC or stay on the fibre? Only then can OP make a decision.

I think i understand what you are suggesting and its what we need to be done. Hes using ethernet via usb - whilst that should be ok, its a work laptop and we don't know if the local group policy is in effect which could limit things (i don't think theres anything in the policy editor to do that but i'm not putting my hand on my heart and doing a pinky promise), also we don't know whats on that laptop to cause any issues.

Ideally we need a pc/mac/linux box that has an ethernet port, which has proven to be working fine, preferably on another pon, i believe his brother and him are on the same pon, so that might mean the same olt issue, with a tbb speed link.

we then need that same box/laptop on his brother's and his own line with results.

Ofcourse he can skip some of this but i kinda don't want him to because, we need to have him to isolate the issue, because if he moves isp, which he's intending to do, the problem will likely still exist, and if its shown to be his network at fault he may be charged.

Also we really don't need another thread to confuse us even more because we don't know whats resolved and what isn't

brevity of reply, when I did a speed test it was close to that, I didnt go through every server, he has erratic speed as nephew who works from home was experiencing them.

His suffering packet loss like I am and other neighbour who I dont know if he is suffering PL or not has erratic speeds.

I have tried with a laptop with a dedicated Ethernet port plugged directly into the router, and issue was same, yoyo speed tests.

I will try at my brothers house. I would test directly into the ONT but that's not possible with SKY. When I did it with VF, it was erratic speeds.

In reply to a post by Ahmedg:

I have tried with a laptop with a dedicated Ethernet port plugged directly into the router, and issue was same, yoyo speed tests.

I will try at my brothers house. I would test directly into the ONT but that's not possible with SKY. When I did it with VF, it was erratic speeds.

The problem with "brevity of reply" is that it's missing large amounts of detail that people need to be able to try and help you.

This laptop with the dedicated ethernet port, is it a work laptop? It might get repetitive but you have to say every single time what device you are testing with and how it's connected.

Edited by jpm (Tue 09-Apr-24 20:50:41)

You've been posting about this issue for what seems like months and months now.

I apologise for saying this but you don't come across as a very logical person, you seem to pick and choose the questions you want to answer which doesn't get you very far with the mass of people on here trying to help you.

No offence taken.
This thread was never intended for help other than finding an ISP.

In terms of what I have done.

I have tested the speed with two different USB dongles connected directly to the Router and speeds yioyo on work laptop.
Tested none work laptop connected directly to the ONT but not with SKY and speeds yoyo.
Tested with none work laptop to router via dedicated port on the laptop, speeds yoyo.
Tested the laptop at another property with GB Virgin line, tested fine.
Setup BQM when someone suggested and constant packet loss.
Tested BQM with LAN cables pulled out and than no LAN or WIFI enabled and constant packet loss.
Setup BQM for my brothers IP and also constant packet loss.

Not sure what else I can do to eliminate doubt that issue is at my end?

This is going of topic so will post in SKY forum.

Thanks

Edited by Ahmedg (Wed 10-Apr-24 07:15:45)

To answer your question, AAISP, I would have also suggested Aquiss but I have seen them turned down other people who have continually posted on here about broadband issues, Martin reads a lot of the comments on here and it will cost an ISP to sort your issue.

You have already had the same broadband issue on both VF and Sky so its not going to be an ISP issue, very likely an Openreach issue as I have said before make sure you're using an IPv4 address for your BQM as IPv6 can cause all sorts of BQM issues if its using the wrong address. I'm basing this on the poor packet loss not the speed issue as I believe they are linked so you need to fix the packet loss issue first.

Edited by PCJM40 (Wed 10-Apr-24 09:24:37)

In reply to a post by PCJM40:

I would have also suggested Aquiss but I have seen them turned down other people who have continually posted on here about broadband issues, Martin reads a lot of the comments on here

Huh? *scratches my head*