In reply to a post by aquiss:

In reply to a post by PCJM40:

I would have also suggested Aquiss but I have seen them turned down other people who have continually posted on here about broadband issues, Martin reads a lot of the comments on here

Huh? *scratches my head*

Do you not remember Keef (nick hk11) from Sheerness who you turned down?

Ahmedg - if Aquiss (Martin) are happy to look into this for you then I would strongly recommend them too.

Edited by PCJM40 (Wed 10-Apr-24 12:25:51)

Thanks @PCJM40.

I've updated my thread in SKY forum with latest as had OR engineer out today.

PCJM40, whilst i don't know what happened with him and Aquiss, but if its the same hk11 that i think it is, he basically took zero attention to what we were saying. I went in circle with the guy.

Another vote, for aquiss.

It looks as if its his equipment that has a fault. I don't know if its his router or laptop. I asked him to use another pc to negate it being the work laptop but hey ho he didn't listen.

Sky have every right to charge him for the visit.

In reply to a post by Taras:

It looks as if its his equipment that has a fault. I don't know if its his router or laptop. I asked him to use another pc to negate it being the work laptop but hey ho he didn't listen.

Sky have every right to charge him for the visit.

Doesn't account for the poor BQM (assuming his using IPv4 for that)

In reply to a post by PCJM40:

In reply to a post by Taras:

It looks as if its his equipment that has a fault. I don't know if its his router or laptop. I asked him to use another pc to negate it being the work laptop but hey ho he didn't listen.

Sky have every right to charge him for the visit.

Doesn't account for the poor BQM (assuming his using IPv4 for that)

True, but congestion at any part of the sky network could cause that and you can't diagnose that without traceroutes.

In reply to a post by Taras:

In reply to a post by PCJM40:

In reply to a post by Taras:

It looks as if its his equipment that has a fault. I don't know if its his router or laptop. I asked him to use another pc to negate it being the work laptop but hey ho he didn't listen.

Sky have every right to charge him for the visit.

Doesn't account for the poor BQM (assuming his using IPv4 for that)

True, but congestion at any part of the sky network could cause that and you can't diagnose that without traceroutes.

I know what your saying but it isn't congestion in my humble opinion, If I was to guess I would say its an obscure issue with the Openreach bit, but we all have very little to go on.

In reply to a post by PCJM40:

In reply to a post by Taras:

In reply to a post by PCJM40:

... nested quotes trimmed ...

Doesn't account for the poor BQM (assuming his using IPv4 for that)

True, but congestion at any part of the sky network could cause that and you can't diagnose that without traceroutes.

I know what your saying but it isn't congestion in my humble opinion, If I was to guess I would say its an obscure issue with the Openreach bit, but we all have very little to go on.

I basically don't want to see the OP charged. Two OR visits are now saying the line is ok, and that may be true at the time they were there. what he need to do was show a slow download after the OR download attempt.

I keep on coming back to this laptop, we know that Gbe nics are common place and been around for a good 20 years on pcs. the op needs to use a spare known good router and a known good pc to test on his line.

I don't understand the issue around his laptop because the information is soo sparse. If he's brother is on the same pon and thus same olt port at the exchange then he will have same issues and that can be raised in tandom to his own line issue.

Until we see more information, the issue remains at his laptop.

Only just joined this thread and haven't read the whole saga.

Has it been established if the work laptop that is showing poor tests has any VPN running on it to the work network? If it did then the speed tests would be the slowest of the local internet connection and the companies internet connection. If the work connection is seeing high usage then it could be the bottleneck for speed tests - that work connection could also be using other technologies such as proxy servers that could also result in varying speed tests. Using a work device unless it is a vanilla build may not give good results as it could have any number of different technologies in play that would impact on the overall speed test.

Thank you ian, and of course what i was hinting at, except my brain wasn't saying "proxy server/vpn tunnels" etc.

We have no idea as to how the work laptop is configured.