I've carried out speed tests with a borrowed laptop and a dedicated GB ethernet port on it and the results are the same as with the USB dongle.

I did listen and posted on the other thread.

The worktop has a VPN, IIRC someone in one of the other threads mentioned not to run speed tests with this enabled and it is always turned off.

I have run speed tests with a borrowed laptop and a dedicated port.

When the OR engineer was around, the light test was fine, and his other line tests passed.

With the engineer there, all cables were pulled out of the router, the laptop with the dedicated port and not a work laptop, was plugged directly into the router, ran a speed test, came back at 470, reran to the same server and came back at 15. He asked to run to Fast.com, first time came back at 17mb, then 270. He took pics and was going to attach to the ticket

he was flummoxed as to the cause and was going to ask his mate to check the "headend" and "clean connections" , he could not think of anything else that could be the cause of the issue. I am not sure if this was done as he promised to call and let me know when done, never got the call and didn't lose connection after he went so possibly not cables were pulled out for checking?

I am happy to redo things if there is a particular sequence that is required to eliminate everything.

As for the BQM, I have left that running and on one occasion even removed all internal LAN cables, and the phone jack as well as disabling the WIFI as someone suggested it might ping to something on the internal network. 6 hours with no LAN connected and another 2 and half with the WIFI disabled as well and packet loss was there.

Edited by Ahmedg (Thu 11-Apr-24 11:14:02)

Firstly an apology from me, i simply don't want you to get charged in the first place for these OR call-outs, because you can be. Secondly i want you to have a service that you paid for. So if you feel unhappy with what i have said in the past i'm sorry if it came out in the wrong way.

what router are you using and was it used between isps ?

All good.

I appreciate everyone help in getting to the bottom of this.

I am using the router supplied by SKY, think it's model SR203.

I did try borrow another router, an Asus AX58U V2 and that was also same, thought wth dozen or so connected devices that might be an issue, though not all are using net at same time.

The only thing I could not resolve, SKY gave a MAC address of a device that was failing authentication, I could never see it on the network and don't know how to find it, did check logs but could not see it.. I googled the MAC address and nothing came up. When I asked SKY to double check, said was an apple watch, DTR has one, when asked to power down, it' had been off for a month!!! Approached SKY again to double check, they weren't particularly concerned about it now..

Looking to buy router for long term check and will see how that goes.

Any speed test that is too be treated as reliable needs to be wired (preferably directly via an RJ45 socket and not via a USB dongle). Speed tests via WiFi aren't reliable due to the variable nature of WiFi.
Speed tests should also be conducted without any VPN or proxy enabled.

In an ideal world you would run a speed test using a live Linux ISO.
Basically you stick a live Linux ISO on a USB stick, pop it in the laptop/PC and boot from the USB.
This starts the laptop with a fresh Linux OS, ruling out all software as a cause of the issue (anything from anti virus software, firewalls, anti malware etc and also any malware/virus infections the device may have on Windows).

The most important thing though is that speed tests are wired and without your VPN connected.

People are picking you up on this point for your own benefit to help you pin point the issue.

I did try borrow another router, an Asus AX58U

This would be an excellent method of ruling out everything in the home (including any laptop/PC) as Asus routers have a speed test built in to the webUI allowing you to run a speed test with nothing at all connected.

Have you replaced the ethernet cable between the ONT and router as part of your troubleshooting?

I've only run speed tests wired. There was a user who picked up on OOKLA showed a WIFI type icon next to the speed test but they were 100% wired and someone else on the forum confirmed they had same icon when running OOKLA test. Also VPN is turned off.

I've got a ASUS router coming Wednesday and will test further.

Will have a look at the Linux ISO route as well.

@staff can this please be merged into the SKY forum or moved?