In reply to a post by Taras:

...if the number was mostly used for incomming do A&A route, and pay the £15 admin fee, and then pay only £1.5 a month, Then its pay as you go. and they can recover the phone number.

If from a FTTC broadband only line would that be porting a phone number to A&A rather than a recovery?

In reply to a post by 4M2:

In reply to a post by Taras:

...if the number was mostly used for incomming do A&A route, and pay the £15 admin fee, and then pay only £1.5 a month, Then its pay as you go. and they can recover the phone number.

If from a FTTC broadband only line would that be porting a phone number to A&A rather than a recovery?

its basicalldy a post cease port, i said recovery as the op (Tbb1225) hadn't really thought about porting the number piror to ceasing the line. Regardless if Tbb1225 does want to keep the number, some urgency is required. Even if Tbb1225 doesn't use A&A long term but they do want to keep the number going to them to voip the number is probably the best route given A&A's voip experience

OP just calls it a "fibre line", if its SoGEA the consequences from porting the phone number away could be troublesome. But indeed some urgency is required if the priority is to retain the original phone number.

Although I'm having FTTP installed first by one of the smaller ISPs, and then moving my number to VOIP, my neighbour is a bit more cost sensitive and has FTTC BB and landline (which isn't really used).

I'm checking if the landline needs to be retained. If it does and my way forward is too costly then I'm looking at PlusNet FTTP SOGEA. PlusNet get mixed reviews recently, but they would offer a cost competitive offering with a hub that matches my neighbours BT SH2. Also offer a 12 month contract. If PlusNet is chosen then the neighbours BT number will need to be recovered within 30 days, which should be achievable by A&A. This is assuming that the switch to PN would terminate the current BT copper and would not be treated as a new install. I cannot see option to ask PN for an install instead of a migration. Perhaps speaking on the phone may be the way forward.

I'd be interested to hear how the OP progresses, should they wish to retain their number.

Separate FTTP broadband and mobile phone accounts maybe the solution where FTTP is currently available. Especially so if retaining a landline number is not vital. Choice really depends upon the availability of FTTP, mobile signal and the needs for retaining a current landline number - which are things you are probably aware of.

I will add though, if you are not aware, that Openreach will increase line rental charges in stages up to 100% next year https://www.openreach.com/news/openreach-announces-p... and this will probably be of concern for users who currently have bundled FTTC broadband and PTSN voice on one month minimum terms.

Obviously costs also come into the equation together with, i.e. the possible needs for a router, ATA (Analog Telephone Adapter), UPS (Uninterruptible Power Supply), etc.

Personally I've gone for FTTP broardband and my landline number redirected (for incoming calls only) to my mobile phone, both on one month minimum terms. I want to keep the old landline number active for a while longer. However I had separate accounts for FTTP broadband and PTSN voice so porting the landline number did not cease the broadband service.

I hope things work out satisfactorily for you and your neighbour - good luck.

Edited by 4M2 (Wed 17-Dec-25 20:56:39)

@4M2, thanks for the info.

I've had a test VOIP number for sometime and I'm familiar with ATA, IP phones and apps.

For the neighbour, if the landline number is required then we will go down the mobile app route.

Looks like PN will allow "keeping phone line with current provider", so should be able to order FTTP, keep FTTC + landline for a while, and then when happy with FTTP migrate the landline to VOIP which will terminate the out of contract FTTC. Standard process and easier / less risky than trying to recover a number within 30 days.

Although I'd still like to know what happened from the original poster.

In reply to a post by BarkingMad:

Looks like PN will allow "keeping phone line with current provider", so should be able to order FTTP, keep FTTC + landline for a while, and then when happy with FTTP migrate the landline to VOIP which will terminate the out of contract FTTC. Standard process and easier / less risky than trying to recover a number within 30 days.

That's a very good plan, for various reasons it's worth the cost of having both FTTC and FTTP for a while, just be sure that the FTTP installer doesn't disconnect/remove the copper pairs...

In reply to a post by 4M2:

In reply to a post by BarkingMad:

Looks like PN will allow "keeping phone line with current provider", so should be able to order FTTP, keep FTTC + landline for a while, and then when happy with FTTP migrate the landline to VOIP which will terminate the out of contract FTTC. Standard process and easier / less risky than trying to recover a number within 30 days.

That's a very good plan, for various reasons it's worth the cost of having both FTTC and FTTP for a while, just be sure that the FTTP installer doesn't disconnect/remove the copper pairs...

This is what I did as the son has autism and is very sensitive to the internet going down.
I set up a new connection through a cityfibre provider and once I got everything working I ported the phone to a VOIP provider which ceased the old plusnet FTTC connection, was worth it for me to pay the extra month or so on the old plan so it was a seamless move and now have the home phone through an app on my mobile. I did mean to set up an ATA in the house but did not bother in the end, most of the landline calls I get are junk and I just let them go to voicemail which I check later if they even bother to leave a message