Glad you've got it fixed. I have now done a google for this and come up with a few items like
this one.
Seems the disparity could be due to a driver issue. So, if a driver had recently been updated it could have caused the problem. When redoing the the updates after your factory reset you may hit the issue again - if so I would check if the video drivers are one of the updates and if so go and get the latest drivers from nvidia/amd/intel (depending on which it has).