In reply to a post by ian72:

It does sound like a problem with the network driver or the windows startup process (there is a remote possibility that the network is trying to start up before something that it relies upon and causing the PC to lock up but this is difficult to diagnose via forums).

I do have one suggestion. Rather than keep powering the router on/off you will find the network cable that goes from the router to the back of the PC is a better option. Try unplugging the network cable and leaving the router turned on. Once the PC has started up then plug the network cable back in (you could actually unplug it from either end so if the router is easier to get at then unplug the network from that end). This "should" have the same effect as powering off the router as far as the PC is concerned.

The reason I suggest this is regularly turning routers off when testing is not generally a good idea whereas unplugging the network cable is far better (just be careful with the little but of plastic that holds the cable into the socket as they have a tendency to snap off if you aren't a little gentle with them).

"Hello Ian72",

Thanks for your suggestion - I will definitely unplug the Ethernet Cable when I need to from now on - although this will mean having to remember to do this every time the Computer is turned OFF - and I hope that other members of My Family don`t forget this.

I had thought of this in the past but because the back of the Computer and the Router location are quite `inaccessible` I decided against this.

I have now used a short Ethernet Cable and an Ethernet Cable `Coupling` which means that I can easily unplug the Ethernet Cable from the Coupling in a position that I can reach.

I did try some of the previous suggestions and I will Post which ones I tried in the next Post.

Thanks again.

Chris

Edited by deleted (Tue 26-Jun-12 00:21:52)

In reply to a post by flippery:

There appears to be a problem with driver failing to load properly. Or with ethernet chip.
Go to Control panel and view by small icons
Find Device Manager and click. Are there any yellow ? marks or red X on network adaptors list.
If No
If Yes Post here

Can you connect to router by wireless

Obtain PCI Adaptor Ethernet Adaptor from ebay(£2.80 delivered), in windows 7 they will be plug and play.
In control panel find Network and sharing. find Change adaptor settings down left
Right click on Local Area Connection and disable.
Shut down computer and connect ethernet cable to PCI card
Start PC and advise.

"Hello",

The Router is not Wireless enabled as far as I know - it was never set up for Wireless Connections - Ethernet Cable only.

Regarding the Network Adaptor - I went into the Device Manager and found that it is showing as Working Correctly.

Chris

In reply to a post by XRaySpeX:

Another avenue!

Many routers have a setting Connection Type set to Always On. Try it with ON Demand / Trigger by Traffic.

Thanks for the suggestion - unfortunately I don`t even know How / Where to find the Router`s Settings section - I can`t even find any reference to the Router anywhere on My Computer.

I realise that I need to have the exact Router details / Model Number etc. to ensure that I carry out any Settings alteration - But I thought that I would be able to find the Router on My Computer.


Sorry that My lack of knowledge in Computing is making helping Me much more difficult.

Chris

You get into your router via your Internet Browser using an address like http://192.168.0.1.

Which router? Look in here for your router or similar: http://www.kitz.co.uk/adsl/frogstats.php and then scratch around for a Settings section.

In reply to a post by XRaySpeX:

Um! That all looks good!

Need to see same when PC can't connect but we can't cuz PC frozen.

Does problem also occur when PC started with router ON, but router disconned from phone socket?

Does problem also occur when PC started in Safe Mode with Networking (press F8 repeatedly during initial boot when you have a blank screen) with router ON?

Look in the router's Web interface for its DHCP section. What does it say?

When problem occurs, do you have another PC to look at router's Web interface for a section like Local Network or Connected Devices that shows what devices are connected to router and their IP addys?

I'm clutching at straws LOL!

Thanks for the suggestions - I have tried some of them:

The problem is the same when the PC is started up with the Router On but disconnected from the Phone Socket.

When I Start Up the Computer using Safe Mode with Networking and the Router is turned On the Computer goes through the process - up to the Password point - then after I enter the Password the screen icons etc. display and at this point the circular display over the Network Icon [bottom bar on screen] shows - from this point the Computer is unresponsive and although I have left it like this previously for Hours - nothing further happens - I have had to Power Off previously but now I disconnect the Ethernet Cable.

This does NOT immediately allow the Computer to complete the Start Up process - BUT - it enables Me to Restart the PC and it will then Start Up correctly [Ethernet Cable disconnected].

I mentioned in a previous Post - I have no idea how to access the Router`s Web Interface - Sorry about this - could You advise Me on that - Thanks.

I could connect another Ethernet Cable and a Laptop to the Router - IF I knew what I was doing this to achieve - could You please explain - Thanks.


Chris

In reply to a post by flippery:

As your network appears to be Intel rellated, try this link to download latest network drivers. Only those applicable to your unit will be installed

http://www.intel.com/p/en_US/support/detect

Thanks for the Link to Intel Driver `Checker` etc. - I did use this and there were 3 Drivers that were highlighted - a Graphics Driver - an Audio Driver and a Networking Driver BUT - I was seeing the same information about all of them:

Basically they were showing as NOT Intel Original Drivers - BUT this was described as possibly because the Computer Manufacturer had added to them / altered them slightly to suit the requirements of the Computer.

The information was basically informing Me that these may well be the Intel Drivers - check this with your Computer Manufacturer - from trying to ask ACER about something in the past this would NOT be possible !

There were NO Updates showing - obviously I assume because the `Update Checker` could NOT identify whether these were Intel Drivers or not [?].

I have never [knowingly] Downloaded or Updated ANY Intel Drivers - and although I am an absolute beginner in Computing that is more of a reason why I would NEVER have wanted to Alter anything that was identified as `INTEL` related - out of FEAR of ruining the Computer.

So I have to assume that the Drivers are the Original and that no Updates are available.


Thanks for trying to help Me.


Chris

In reply to a post by XRaySpeX:

You get into your router via your Internet Browser using an address like http://192.168.0.1.

Which router? Look in here for your router or similar: http://www.kitz.co.uk/adsl/frogstats.php and then scratch around for a Settings section.

Thanks for the Link - I will try and find the Router in the next couple of Days.

I hope that You and others will bear with Me on this - as well as trying to sort this out in the Evenings after LONG Days at Work I am revising for some Exams.


Sorry if My not being able to reply for a few Days at a time is irritating - I really appreciate ALL of the Help that I am getting here.


Chris

In reply to a post by XRaySpeX:

You get into your router via your Internet Browser using an address like http://192.168.0.1.

Which router? Look in here for your router or similar: http://www.kitz.co.uk/adsl/frogstats.php and then scratch around for a Settings section.

I looked on the website - My Router is supplied by SKY - the address looks like it is exactly what You gave as the example - 192.168.0.1

There were 2 Netgear Routers - as I was NOT going to alter anything until I obtained the Exact Model Number from the Router which is a bit inaccessible right now I just tried to access the 192.168.0.1 Address - hopefully showing the Netgear Routers details [?] - I immediately received the Internet Explorer message Cannot Access Website - words to that effect.

I then tried to Troubleshoot this and received the information that the Address is active but cannot be connected to - I obviously have NO idea why this is ?

It would not have mattered which Router [of 2 Netgear Models] that I had regarding getting the details of either - Internet Explorer could NOT Connect to the `Address` - 192.168.0.1

I did try this more than once - 3 times in fact.


I also read a section on that website about Routers that `Do not give statistics` - I wondered if Mine was one of these ?

If so I would not really want to go through the process that was suggested on the website about that - unless absolutely necessary - which I hope will not be.


Sorry for more complications !

Chris

Probably best if you get a pci network interface card as flippery suggested earlier in this thread, if you have a spare pci slot on the motherboard, for the time being - something like this will do http://www.amazon.co.uk/TP-Link-Gigabit-Interface-TG...

Disable your current adapter, shut down the pc, stick the new pci network card in, attach the ethernet cable to the new network card with the router powered on and boot the pc. Hopefully Win7 will be happy with that

In reply to a post by CHRISMUR:

My Router is supplied by SKY - the address looks like it is exactly what You gave as the example - 192.168.0.1

Then you should be able to connect to it. It's the same for all Sky routers:

In reference to www.kitz.co.uk/isp/sky_connection.htm:

�Router login.
Specific login which allows you to access information about your router and connection via the router web interface at http://192.168.0.1. This is the same for all sky customers and by default the username = "admin", password = "sky".

Try clicking on the embedded link.