Why do you need support for an antivirus product? if you need to call support then there is a good chance the product is doing something wrong in the first place.

I'd seriously just ditch Kaspersky given the problems it has caused you. This sort of behavior in a security product is totally unacceptable and they should have released a patch for 2012 rather than getting people to upgrade to 2013. Absolutely appalling. Kaspersky used to be good but as soon as they got into PC World and stuff their product became bloated and full of nonsense value add [censored] rather than sticking to being a good product, no better than the likes of Norton and McAfee.

Well, as stated, I had one or two problems with re-licensing when it failed to auto renew, and a few false positives in earlier years which were confirmed rapidly by UK support.

Over the years there's also been a couple of odd computer glitches where I've asked could it be a Kaspersky problem and it's turned out not to be ...even had a fix given for what actually caused the problem.

Sometimes rare to get such good direct support with software when needed, and UK too, so been very happy with it.

I agree it's not brilliant that they haven't managed to fix this, but an upgrade is free, and I could even go back to 2011 I believe.
Thankfully, I've had no overload on resources with it for some years now and never even know when the scans are running without looking.

Kaspersky gave me a link to upgrade to KIS2013 - just did it and all IE images are fine now.

The 2013 version seems trouble free so far, and pretty much like the 2012 one but with something called Safe Money which I'm yet to try.

Thanks, but I still have 378 days of a license on this and another machine. I'll be considering how Kaspersky address their attitude to Mozilla as the following are supposedly incompatible with Firefox:

URL Advisor
Virtual Keyboard
.NET Framework Assistant
Anti-Banner*

* This works, despite FF add-ons saying otherwise. Perhaps because I have a substantial list of blocked URLs.

Can't you use your existing licence with any newer update of Kaspersky? You can with Norton; the days remaining just carries forward.

Hmm. Watch this space.

Yes you can.

Updated 20011 to 2012, now 2012 to 2013 without an issue.

Add to the 2012 incompatibilities:

Content Blocker 2013
URL Advisor 2013
Safe Money 2013
Virtual Keyboard 2013

And now the anti-banner is not working, my blocked URLs has not been carried to 2013, and 2013 reports an invalid key with a "Re-install the application", which means uninstalling 2013, then uninstalling 2012, then re-installing 2012, then trying to install 2013 again.

Pending that, KIS is disabled, and it performed all the installation and updates while disabled.

What a piece of [censored] this software is. At least Norton didn't automatically disable just like that. Kaspersky however, if there's any hint of a license issue, it disables. Norton at least kept the update relevant to the last update when it was licensed.

Exactly! The licence buys you the virus definition updates for the period; the s/ware cpmes free

I don't seem to have any problems so far - Anti Banner is working fine and I just enabled the Virtual Keyboard ..needs re-boot to work, so hopefully it'll be fine tomorrow.

It carried all my settings over - there's the option to choose that in the uninstall process, and it even picked up my license number for all I was told I'd probably need it. It also just carried on where it left off with remaining days.
I'm yet to try Safe Money.

I'm grateful you were able to help identify the cause of the non-loading images problem