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The idea being that if I bought the scanner, I'd print the forms out and complete them by hand (which is the only way they seem to have conceived of anybody doing it!), but would still be able to scan them back in and e-mail them.
The nuisance is not just being unable to complete the forms online, but having them stuck in the hardcopy world thereafter, so the only way to share them is snail mail, or having to bring them along in person.
The joke is they supply them to you electronically - I didn't get a parcel in the post - but then you find there is nothing you can do with them, except print them all out and fill them in by hand. Rather defeats the object of having them electronically in the first place, if your first task is to print them all.
Of course, it saves the sender's printing and postage, but why should the recipient (in this case, customer!) be having to use their own time, paper, and printing ink to get it in a form they can complete?
I've had just the same with various enrolment forms: "Would you like it electronically, or shall I put it in the post for you?"
"Oh, electronic would be nice and convenient - thanks!"
Then it arrives in PDF, and you've just landed the printing and postage.
T.
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