Having supported the transition from MS-DOS to Windows, I would have to disagree with that assessment, certainly in a work environment. Windows allowed for the easy configuration of printers and networking that was just not reasonably possible with MS-DOS. The idea of the OS managing hardware, rather than each program having to be individually configured to support, say, a printer was a major step for users and support staff. And, for power users, the ability to have their word processor and spreadsheet open at the same time was a revelation.
There was, of course, a learning curve - though nowhere near as steep as feared - but no one of our users would choose to go back to MS-DOS; rather the problem was keeping up with the demand from those clamouring for Windows.



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