Thanks for the edit. That sounds like just what we need to know.

Was it the same sort of problem though? Just no printing at all. Not even a test print?

I�ll give her the good news, but she still won�t be doing it. I think I probably would if it was my machine here, but I understand why she won�t want to. If it went wrong for any reason, she would be out of a job. Seriously.

If I was doing her job, I wouldn�t do the upgrade either until the immediate project was complete.

I would guess you've advised much the same as I'm thinking - mission critical hardware that is tottering along on a workaround means it's time to buy a new PC and get it all setup and working reliably then sort the old one out and keep it as a reserve. Can't beat peace of mind 8^)

In reply to a post by RobertoS:

Was it the same sort of problem though? Just no printing at all. Not even a test print?

Sounds like the same issue to me but I can't be 100% sure but I'm optimistic it is, it use to printer OK but stopped some time ago, no even a test print would work. I did all the usual stuff like uninstalling/reinstalling the printer drivers including switching from using IPv6 to IPv4 to target the printer without any luck. I ended up giving up and started printing from the wife's PC as that continued to work.

Yes, deft. That is exactly the problem.

There is nothing �tottering along� though. It is purely and simply a bug in 1903, affecting a lot of users worldwide.

There is a known patch according to the Forbes article but nowhere could I find where it is. I could have contacted Forbes and asked them but might not have got a useful reply as I would have expected them to specify it in the article if they knew.

We can also be fairly sure that the 1909 update cures it.

It�s all out of my hands anyway. She isn�t a client, and her employer has an IT department. Which as is frequently the case is not actually as technically competent as most on this site, never mind this specialist forum.

The printer itself was having paper feed problems when printing from the office tower computer even before I got involved. The printer engineer summoned had tried to fix it the paper feed and this problem with the laptop. He failed on both counts, having contacted his firm�s IT staff about the laptop issue

Then I sorted it after a while so the laptop was seeing the printer in that it was correctly reporting its status and toner levels.

Printer even worse with paper feed problems so another printer �engineer� was called out in my absence. Apparently there for a couple of hours taking instructions over the phone re the laptop, but failing.

I go in after starting this thread and hoping I would get a reply from here and another source as to where the fix is, and discover the second engineer had installed the printer twice more, leaving mine, a -2 and a -3, all of which had exactly the same drivers and settings as mine, which are exactly the same settings as those I copied from the main machine that prints!

At that point I started a gentle backing out of the issue yesterday. Citing �too many cooks�. Senior staff in the particular office, where this person is being sent to by Head Office are totally IT clueless, so of course a professional �engineer� fixing a printer and being advised by his IT department are going to be preferring that route. Thus (understandably) absolving themselves from all responsibility.

The last things I know that the printer engineer told them was that the paper feed problem was because the paper was damp, because when jammed sheets were removed from the laser printer rollers they were curved, (I had to stifle laughing out loud and keep a nearly straight face), and the IT department had suggested disabling the anti-virus system on the laptop to see if that cured its problem.

Ahh... Corporate IT Dept - the bane of my life when I was still working.

As you say you're as well out of it 8^)

Exactly .

I shall probably see her next week and pass on the good news about 1909, and how to get to it in settings. I expect she knows that much, as she is far from stupid. She can navigate reasonably well through other settings.

If I don't then I'll text her.