Windows degrades itself over time. Even if you just had the same programs from windows install, the band aids that the updates to. does degrade the system.. By how much? well thats something i can't answer.
The above comment may sound weird, but it isn't, I don't know how long your friend has had the laptop for, but if it was originally on win8 its old and even with you plonking w10 on for her later it would have been a good few years. so without seeing the laptop the above probably applies too.
One thing that may extend the laptop is a sata ssd



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