how do I order a regrade???

I have trawled the portal and cannot see the ' regrade ' button anywhere...

looking to regrade from legacy 2mb to 8mb pro

is it the copious amounts of dinner wine in my system or just a mystic hiding of the ability to regrade via the portal??!?

Edited by Fe_plus (Mon 12-Feb-07 19:40:28)

I didn't think you ordered through the portal, I thought you simply ordered online here, enter your phone number, and on the screen for "Step 2" select "Regrading an existing service" from the drop down menu against the "Provision Type". At some point I guess you may need to give your Zen username.

thanks for the reply

i have fathomed that i have to order via the main website rather than regrade via the portal

seems a little odd that I cannot order differing services via the portal...

oh well, done it now anyhow...

so whats the tip for moving to max, leave that router off or on ?

Edited by Fe_plus (Mon 12-Feb-07 20:04:50)

In reply to:

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so whats the tip for moving to max, leave that router off or on ?

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Most seem to get a quicker result if the router is off during the night of the regrade. So if your regrade day is Wed. then turn off before midnight on the Tues. If your still connected when it goes through then it may take 3 days to increase the download speed but don't worry, it will increase.

thanks djohn

regrade has been confirmed as between 8am and 11:59am tomorrow!