More Zen improvments

Just had an email from Zen, my 40/10 is being upgraded to 76/19 in the next 10 days....no additional charge (in fact it's allegedly reducing)

I got the same. Great stuff.

yeah hopefully they will announce new 80 20 products on their website soon

The new 78/19 is the new 80/20 product set.

http://www.zen.co.uk/business/broadband/fibre-broadb...

The services being introduced are those previously communicated as 80/20 FTTC but will be advertised as �up to 76/19� to comply with ASA guidelines.

Kindest Regards,

Edited by deleted (Wed 25-Apr-12 12:33:50)

sound

thank you

Well the date adn time has passed and I have rebooted the router - indeed left the router and VDSL modem powered down for 20 minutes before reconnecting this morning and I am still getting the 40/10 speeds and not the 80/20 so it obviously hasnt been done yet.

Will try later.

Mine went through early yesterday morning. I know this because my sync speed changed and my internet was off till 9.30.

Does the checker suggest you will see a speed increase? Have you tried a BT speedtest, this reports your IP profile which follows the modem sync speed.

Mine hasn't gone through either, despite rebooting modem and router. BT speedtest says I'm still on the 40/10 profile. There's a service alert on the Zen site and a post from one of the Zen staff saying that they're investigating why some regrades haven't taken place. Some folk have also lost internet connection for up to two hours following the regrade.

Snap, mine hasn't gone through either unfortunately. Date range was Wed 9 - Thurs 10 and here at end of Friday 11th, still no difference. Rebooted router many times, so I guess it just hasn't been done yet. Time for a call to support on Monday, or just wait tight?

Not that I'm too hard done too, still a very solid 37Mbps download, just be nice to see something in the 60-70 range!

Mine hasn't happened either, according to the BT speedtest profile.

Same here; and indeed my upload speed is still around 1Mbps, even with a 10Mbps up profile.

Paul

Hi,

Same here Saturday morning - was due for the 9-10th May free upgrade.

BT Profile says 38.72Mbps (Achieved 33) for downstream and 10Mbps (8.06 achieved) for upstream
TBB Stest says 30.5 down, 6.9 up.

Maybe delayed due to bank holidays - my bins are still out on the driveway

Didn't see the zen service alert saying there was an issue with the free regrade though

Cheers

Andy

OK, my service got up-rated last night, and now has a profile of 52Mbps down, 20Mbps up. Zen quote the minimum speed on the new service as being 15Mbps - presumably this is BT's figure - but I note that my profile says that the minimum acceptable is still 12Mbps.

The actual speed that I see through a speed test is pretty much unchanged, at typically 17Mbps down, 1Mbps up (using the BT tester). Virtually the same as I had on 21CN before FTTC arrived, which surely shouldn't be the case given that the copper line length has halved. In any case, why should the throughput be so much lower than the sync rate (presumably that's what the profile figure relates to)?

I'm wondering if there is a problem with my router - a Draytek 2820Vn - but I can't see anything amiss, and I have tested that turning off the firewall (which has a fair number of rules, as I'm running several servers) has no effect on throughput.

Paul

You could try plugging your PC directly into the modem and seeing if you get any better throughput - this would allow you to eliminate the router from your equation.

Just to close the loop on this, my free upgrade has now completed. The thread over on Zen support forums had lots of info about the fact some upgrades were delayed and re-submitted to BT on Friday. Mine went through last night and now getting 74Mbps down.

I had to bounce the modem in order to get the new speed, dropping and restarting the connection at the router didn't seem to do it for me.

Thank you Zen!

In reply to a post by Dash:

You could try plugging your PC directly into the modem and seeing if you get any better throughput - this would allow you to eliminate the router from your equation.

Yep - this would work to eliminate the router as the cause - connect via Ethernet and configure a PPPoE connection on your computer.

ta,
Phil.

Ooh, it hadn't occurred to me that I could do that! Silly me. I'll try this evening. I need to mess about with the computer anyway, to put in this extra 16GB of memory that's just arrived...

Paul

Hi,

Also try http://www.speedtest.net for me the Manchester and London servers show my downloads at line speed everytime. The upload is lower than the maximum but for me gets to 13 - 14Mb.

I get more erratic results with the BT and TB speedtesters.

Regards,

Mark.

I have been using the Manchester Speedtest.net server mainly. I get a very uneven data flow, suggesting that the peak rate is something like it should be but the flow control is mucked up somewhere.

Here is this morning's test (16.28Mbps); here is a faster result (26.96Mbps); and here is a really slow one (9.44Mbps).

Paul

All gone through here as well. Now getting 63Mb down and 7Mb up. Surprised the upload has increased by so little but I do have 8m of RJ11 between the NTE and the VDSL modem in my house. Have to say that I am delighted with this.

The upload seems to be much more sensitive to PC setup. There is also a QOS setting within the modem that reserves a bit of upstream bandwidth. I find that my old windows 2003 server gives the best upstream speed at around 16Mb whereas my windows 7 PC's only manage 13Mb.

7mb does sound low, what does the BTW checker say about your expected speeds? Mine are 41.3 / 6.5 modem currently synced at 59999 / 20000.

You should make sure that your 8m of RJ11 are twisted (round cable) rather than flat.

I too am very happy, 3 months ago I had 4.5M / 500K ADSL, then went to 40 / 10 and now getting 55 / 20, if only the next speed upgrade was a couple of months away.

Mark.

Mark.

OK, slight egg on face. Plugging the computer straight into the BT modem, I get a straight 50Mbps down and 8Mbps up. So the problem is with my router, or more likely its configuration.

It's a fairly recent Draytek (Vigor 2820Vg), so it should be up to the job. The router setup is quite tricky, with eight IPs from Zen and lots of NAT (multiple servers), so I suppose I could simply have got it wrong; ah well.

Paul

Well, duh! This router has a page to set bandwidth limits. For some reason (i.e. I've no idea why) I had set it to the maximum speeds that I could expect under 21CN (20Mbps/1.2Mbps), and it's been doing its job as designed ever since. I also increased the router's MTU setting from 1442 to 1492. Everything in the garden's rosy.

Paul

Glad to hear its all sorted.

Mark.

I'm just curious, now that it's working. What determines the upstream limit, relative to the downstream? Can you predict the upstream that is likely to be possible given the achieved downstream speed? Given that my downstream is now just over 50Mbps, is an upstream of 7.5Mbps as expected, or more, or less?

Paul