I recently moved to a new build property and have 80 / 20 FTTC - it was perfect for a few months.
Since early December I'm getting no more than 300kb/sec on a single thread download. I can still max my 80mb/sec if I download using something like Steam where it opens up so many threads.
I have raised the issue with Zen who have said there are no known problems their end and want to send an OR engineer out at a potential cost of £165.
Last time they had these problems I ended up forking out for my phone line to be re-cabled, a bt engineer and entirely new kit at a cost of ~£500. It then turned out their routing was bad due to the bandwidth and I had an unusable connection for over 6 months. I was offered 1 months compensation.
Getting pretty fed up of Zen now... I think I'm going to have to change provider only a few months into a 12 month contract
Edited by trm201 (Mon 07-Jan-19 12:54:48)