User comments on ISPs
>> Zen Internet

astanden
(member) Wed 08-Jul-20 14:46:37

Billing for phone and internet

[link to this post]

Does anyone else find it annoying that Zen invoice and bill the phone line and internet separately on different days? I had asked them to invoice them together and take the DD as one combined amount, which they said they would do, but they are still doing it. 😤

iMac (Retina 4K, 21.5-inch, Late 2015) 3.3 GHz Intel Core i7 16GB Ram 2TB Fusion drive
iPad Air (6th Gen) 32 GB
iPhone 11 128GB
Zen Unlimited Fibre 2 80/20
AVM FRITZ!Box 7530

AOL=>Freeserve=>Zen=>O2=>BT FTTC=>Zen FTTC

_Resonance_
(member) Wed 08-Jul-20 18:31:47

Re: Billing for phone and internet

[re: astanden] [link to this post]

Billed together for me. I didn't have to ask, has been like that since I joined 8 month ago.

tboorman
(fountain of knowledge) Tue 28-Jul-20 15:07:08

Re: Billing for phone and internet

[re: astanden] [link to this post]

I would get in touch with them again. They combined mine when I asked them to.

DJS
(member) Fri 28-Aug-20 19:32:50

Re: Billing for phone and internet

[re: astanden] [link to this post]

Did you manage to get that resolved?

astanden
(member) Fri 28-Aug-20 19:59:48

Re: Billing for phone and internet

[re: DJS] [link to this post]

Have spoken to them and they say it’s sorted. Will know for sure when next billing date comes. 🤞

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