I am having a shocking time with Virgin (speeds dropping to sub 20mbps with high latency every afternoon/evening) and will shortly be triggering the Ofcom speed guarantee to give them 30 days to resolve or let me out of my contract without penalty.
Zen always seem to get good ratings, and have confirmed I can get their GigaFast 330mbps FTTC package to my house.
My question is around hardware.
I have a wired home network, with my very reliable ASUS RT-AC68U wifi router as the hub of the network. Previously with Plusnet I had a BT ADSL Modem which they provided that connected to the BT master socket and then I connected the ASUS WAN Port to the ethernet port on the Fibre Modem via a patch cable.
With Virgin, the Hub 3.0 is connected to the Virgin Fibre, the Hub is in modem mode, and my ASUS WAN port is connected to the Hub.
With Zen I had assumed I would go back to a similar method to Plusnet. They would provide an interface of some sort that connects to my BT master socket, and I connect my ASUS to that via ethernet?
However, I have had mixed messages from Zen today. The lady in sales said that I wouldn't get any hardware from Zen if I signed up, but the guy in tech support said I would get a BT Openreach ADSL modem as well as a Fritzbox.
Can anyone who has signed up to Zen Gigafast FTTC recently confirm which is actually the case?
Thanks in advance.
Edited by EggDaddy (Thu 31-Dec-20 18:43:55)