I am just ending a contract with TalkTalk and was thinking of joining Zen even though they are more expensive. Over the past few days, I have sent then several emails which have not been answered and on checking here I see this seems to be a common issue.
I have just phoned them to see if they can do anything about their price but they don't offer any incentives for new customers.
Zen has several things I like e.g. no increase in prices and a static IP, however, I am hesitant as they are (for me) about 25% more expensive.
Are there any other suppliers that I should look at, I am fed up with things like 3.5% plus above-inflation annual increases with the big players.