Router Issues?

Hi. I had Zen installed on Thursday last week (7th July) and had no internet connection since then due to some issues with both the fibre to the property and the router.

The fibre to the property wasn't delivering the required speed, so CityFibre replaced that this morning.

The router was delivered without my account details pre-installed, however I've updated those, and added the VLAN setting of 911.

As of today (Wednesday 13th) I'm still getting no internet access when I use my Zen connection. The error message is "The internet service provider is not responding to PPPoE packets".

Is this a faulty router? I've tried resetting the ONT and a factory reset of the FritzBox 7530 router with no success.

If anyone has any ideas that would be appreciated.

Thanks, Wil

My idea would be to get on the phone to Zen and get them to sort it out. Did CityFibre do any tests after replacing the fibre? You say you've had no service since it was installed, it is really up your supplier i.e. Zen to fix it.

Thanks! Just off the phone to Zen and they are sending someone to have a look on Friday (I'm not available tomorrow). Hopefully they can get to the bottom of the issue.

Hi Wil,

Just on a side note. I purchased a FritzBox 7530 online a while back, turned out to be a Zen one. I have moved and I can't remember what power supply is the one for the 7530 if I sent you a direct message is there any chance you could upload the pic of the inner side of the plug to a free pic hosting site and send me the link?

A random request I know.

Thanks in advance.