I shall give them a call on Monday to check in.

In reply to a post by dgilbert2:

When I've switched suppliers the "sorry you are leaving" type emails have started to arrive from the loosing ISP almost as quick as the order confirmation from the new one.

That was my experience, too.

Nothing from Yayzi at all.

Called Zen today, The automated system didn't put the order in correctly so the guy on the phone at Zen put it in manually.

But now I got an email saying ill have an engineer visit on the 14th to install lol.

So now I need to call in again to check on that. Should not need an engineer to come.

It's a shame CF take over 2 weeks to get a migration done.... Crazy.

As said, CF have a lot of catching up, on back office process etc, compared with Openreach when it comes to changing ISP’s on-net.

Seems to be an issue on CF with migrations often people get a new ONT, did Zen specifically request a new ONT?

In reply to a post by Chrysalis:

Seems to be an issue on CF with migrations often people get a new ONT, did Zen specifically request a new ONT?

Only needed when the original ONT only had a 1Gb ethernet port and a faster service is required. Don't know if you'd call it an issue.

There is people ordering single gig or less packages, and then getting a new ONT installed on migration, it happens as some ISPs routinely request a new ONT even if its not needed. Its an issue when you dont want that inconvenience and instead fast engineer free switching.
There was also someone who tried to switch back to 1 gig from multi gig and CF tried to do a ONT swap themselves.

In reply to a post by Chrysalis:

There was also someone who tried to switch back to 1 gig from multi gig and CF tried to do a ONT swap themselves.

Actually, I don't see why an ONT swap shouldn't be done by the customer. Because they, the two that I've had experience of, hook onto screws at the same spacing, lifting one off, unplugging three cables, sliding the new one on and connecting three existing cables shouldn't be too much to ask. The plus/sockets are all different so no risk of confusion.

In reply to a post by ParksidePeter:

Actually, I don't see why an ONT swap shouldn't be done by the customer. Because they, the two that I've had experience of, hook onto screws at the same spacing, lifting one off, unplugging three cables, sliding the new one on and connecting three existing cables shouldn't be too much to ask. The plus/sockets are all different so no risk of confusion.

It is not the same as swapping over a ADSL/VDSL router, with solely electrical connections, there is a risk of getting the end of the fibre dirty and then transferring that dirt to the ONT socket.

Do CF installers always clean the end of the fibre? I saw them do it on my installation.

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