Packet loss @ Peak timees

In reply to a post by Seansmit17:

Since joining Zen I have been having packet loss. Mostly at peak times 5-12PM.

With the odd bit at other times too.

I have been jumping through hoops with Zen to try and get it sorted. They have been monitoring and can see the packet loss their end too yet they are blaming my equipment for it.

I use my own router that was fine back on Yayzi. The packet loss kicked in on the day I switched over. Its not a lot of packet loss, 1% to 5% at the most but it is causing hiccups.

I have now plugged in the eero router today and oh look, packet loss is still there.
I have even been told by someone at Zen support today to change the cable between my PC and the router.... How is that going to fix anything exactly? The packet loss is external to my network since the monitoring is pinging the router not my PC.

Not the level of support I expect from Zen.

Since the erro 6e pro only has 1 2.5gb port I cant get my full download speed while using it.
Plus its more locked down than a nun in a chastity belt!

Anyone else here using the Thinkbroadband BQM and getting packet loss in the evenings?

Its affecting my game play and discord and its starting to get annoying at this point.

In reply to a post by Seansmit17:

Zen have got back to me and said their investigation has shown other users in the area also having packet loss.

But since with Yayzi there was none, It's got to be on Zen side of things and not CF.

Edited by Chrysalis (Wed 04-Jun-25 09:26:26)

Edited by agent_r00t (Fri 06-Jun-25 10:12:59)