high pings

Hello,

for around two weeks now me and other zen users I know have been experiencing high pings to gameservers abroad. From the tracerts below you can see where the problems are, mainly above.net

C:\Documents and Settings\Administrator>tracert 62.4.81.245

Tracing route to ffm-game06.stormix.de [62.4.81.245]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms www.routerlogin.com [192.168.0.1]
2 21 ms 21 ms 21 ms gauthier-dsl1.hq.zen.net.uk [62.3.82.17]
3 21 ms 23 ms 21 ms lotze-ge-0-0-1-136.hq.zen.net.uk [62.3.80.137]
4 21 ms 22 ms 20 ms no-dns-yet-62-3-80-78.zen.co.uk [62.3.80.78]
5 28 ms 27 ms 28 ms suarez-so-0-0-0-0.te.zen.net.uk [62.3.80.62]
6 107 ms 106 ms 111 ms ge3-0.pr1.lhr1.uk.above.net [195.66.224.76]
7 118 ms 129 ms 124 ms so-7-0-0.mpr1.ams5.nl.above.net [64.125.27.178]

8 118 ms 120 ms 128 ms so-0-0-0.mpr3.ams1.nl.above.net [64.125.27.181]

9 125 ms 124 ms 125 ms pos-9-1.mpr2.fra1.de.above.net [64.125.23.253]
10 131 ms 129 ms 129 ms ge-9-7.er2a.fra1.de.above.net [64.125.23.186]
11 130 ms 131 ms 128 ms ffm-game06.stormix.de [62.4.81.245]

Trace complete.

C:\Documents and Settings\Administrator>tracert 85.131.136.97

Tracing route to 85.131.136.97 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms www.routerlogin.com [192.168.0.1]
2 22 ms 20 ms 21 ms gauthier-dsl1.hq.zen.net.uk [62.3.82.17]
3 * * 21 ms lotze-ge-0-0-1-136.hq.zen.net.uk [62.3.80.137]
4 21 ms 21 ms 20 ms no-dns-yet-62-3-80-78.zen.co.uk [62.3.80.78]
5 28 ms 27 ms 28 ms suarez-so-0-0-0-0.te.zen.net.uk [62.3.80.62]
6 102 ms 102 ms 101 ms 195.66.224.185
7 114 ms 112 ms 113 ms p3-2.mpd01.ams03.atlas.cogentco.com [130.117.1.1
69]
8 121 ms 121 ms 121 ms t7-2.mpd01.fra03.atlas.cogentco.com [130.117.1.1
61]
9 121 ms 120 ms 121 ms t7-3.mpd01.fra03.atlas.cogentco.com [130.117.1.5
3]
10 121 ms 121 ms 121 ms 80.95.144.201
11 123 ms 120 ms 120 ms 85.131.136.97

Trace complete.

Can anyone suggest what I can try or who i can contact, I have tried with the gameserver providers but they said "take it up with your isp".

I appreciate any replys.

You could always ring TS and complain about the routing. If enough people do that, then they might change it

Ahh not just me then.
My ping was around 65 until a few weeks ago, now 136

1 * * * Request timed out.
2 26 ms 26 ms 27 ms gauss-dsl.zen.net.uk [62.3.82.18]
3 26 ms 28 ms 26 ms deleuze-ge-0-1-0-1.hq.zen.net.uk [62.3.80.161]
4 34 ms 33 ms 34 ms suarez-so-0-0-0-0.te.zen.net.uk [62.3.80.62]
5 107 ms 108 ms 108 ms 195.66.224.185
6 107 ms 106 ms 107 ms g14-0-0.core02.lon01.atlas.cogentco.com [130.117.2.21]
7 118 ms 115 ms 114 ms p1-0.core01.ams03.atlas.cogentco.com [130.117.1.109]
8 125 ms 124 ms 125 ms p4-0.core01.fra03.atlas.cogentco.com [130.117.0.146]
9 126 ms 127 ms 126 ms p5-0.core01.muc01.atlas.cogentco.com [130.117.1.197]
10 136 ms 135 ms 136 ms p6-0.core01.vie01.atlas.cogentco.com [130.117.0.214]
11 133 ms 135 ms 133 ms inode.demarc.cogentco.com [130.117.20.190]
12 136 ms 137 ms 142 ms vie2-po-00-002.shuttle.vien.inode.at [62.99.170.214]
13 136 ms 135 ms 136 ms sel2-gb-01-002.shuttle.vien.inode.at [62.99.170.62]
14 137 ms 139 ms 137 ms 62-99-143-188.static.sh-wien.inode.at [62.99.143.188]

Trace complete.

And what, pray tell, do you suggest they change it to?

What a facile reply. How the hell should I know. It is not my job to make those decisions, that is what I pay my ISP to sort out.

I was merely suggesting that if there was a perceived problem among a section of Zen customers, then a concerted reporting to Technical Support might produce results.

Sorry I made a constructive posting - perhaps you have lost the ability to see that.

Perhaps you do not understand how the Internet works?

If its any consolation im in the same boat, but my pings arent as high as yours. Up until a few weeks ago i was pinging to zen at 13-15ms, but now its gradually increasing and is now up to 45-48ms. So if i leave it a few weeks ill probably catch u up. Ive sent an email to zen explaining the prob, so im just waiting for a reply

Oh come on, all Zen need to do is to install a ping reducer

"Perhaps you do not understand how the Internet works?"

What's so difficult about turning down Cogent peering? It improves latency in 99% of cases. Cogent have an appalling reputation for running their network hot. As for Above.Net, they seem to be running their LINX connection rather warm. It is not something I'd expect from them and I expect Zen won't stand for it for long.

TT

Or just blackhole the traffic for those routes....