Migration Issues

Just started my migration from Nildram to Zen, and everything was going fine till I got this error under the order tracking(sumarised):

In reply to:

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We have attempted to process your ADSL order and request line testing and activation, but have been notified that BT's systems would not allow completion at present.

This could be caused by one of several things. Is it possible, for example, that the number you have given us is currently an ISDN/Home Highway line? Is the line using a new number which is still pending, or has only just become active? Do you have a Redcare Alarm system on the line? Is the line part of an ISDN 30 phone switching system? Have you previously had ADSL supplied by another provider which may not have been cleared?

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I am curious what has gone wrong. I have none of the services bar ADSL on the line, but of course I do, I am migrating with a MAC code? So does this mean the MAC code failed? The only thing I can think of bar that, is that maybe I entered the wrong phone number somewhere, that is, I entered the Virgin Media line which is our home phone. I can not actually find the number anywhere in the details, although surely it must be somewhere.

Oh and just in case, I am quite sure my line has not been converted to Pipex LLU if that is a factor.

Has anyone else encountered similar issues?

I gave Zen the wrong number when I signed up years OK.
When I told them the correct number it was all sorted out very swiftly.

The response from Zen includes "Have you previously had ADSL supplied by another provider which may not have been cleared?". So, is it possible you have actually ordered a new connection rather than a migration.

Whatever the issue is - ring them - you will be pleased how quickly everything will be sorted.