Billing errors

I regraded to Office 8000 Max in August and regraded back to 8000 Pro last month. On both occasions, Zen accounts messed up my invoices and it seems that there must be a serious communications problem between Customer Services and Accounts. Is this something that Zen are aware of and working towards fixing?

Simon

Can you be a bit more specific regarding "messed up"?

For example, I was invoiced today for the month commencing today at the old tariff, which was changed a fortnight ago.

Simon

And have you spoken to Zen's accounts people to get it sorted?

Mistakes happen, but I've always found such issues are resolved quickly and efficiently.

I emailed them on Saturday morning. No reply as yet.

Simon

Accounts aren't open at the weekend, so I guess they'll get around to it as they clear their queue of emails today.

Dear Simon

Please PM me the details.

Thanks for sorting it out!

Simon

Edited by deleted (Mon 10-Nov-08 18:42:13)

Problem seems to have been that they sent me a credit note and then a) didn't credit my bank account and b) continued to invoice me at the old rate. That's two errors for the price of one. According to Zen they were waiting for me to tell them what to do with the credit note funds... Seems a bit strange and I think some lines of internal communication need some WD40.

Simon

Dear Simon

It is regretable that after giving you assistance in private to resolve your query, you have minutes later come onto a public forum and posted up your own misinterpretation of the facts.
Unfortunately I cannot assit you through this board any further and you should channel your queries through the usual means.